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SBS 2008 Incoming Faxes Disappear

Posted on 2009-04-09
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Last Modified: 2012-05-06
I have a customer running SBS 2008 Standard Edition configured to accept incoming faxes and route them to MS Exchange clients.  Most faxes arrive without a problem but sometimes faxes simply fail to appear in the inbox.  I see no record of them being quarantined (although I may not be looking in the right place).  This is an intermittent problem that is of great concern to my client.  Is there a filter that can be permanently disabled to allow all faxes through?
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Question by:Qualitycomputer
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Expert Comment

by:tomcahill
ID: 24113327
Are they only routing through email?

We need to find out if this is a problem with them being emailed, or with the faxes being processed at all.  Are they in the Windows Fax and Scan console?

Try adding a secondary routing, like to the sharepoint document store.  This will help us determine if it is a routing problem with the faxes, or a filtering problem with the email.

If faxes are showing up in the console and on company web but not email then it is probably in forefront.  We can try modifying the filters.  Otherwise it is a routing problem and we can try re-running the configure fax wizard.
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Author Comment

by:Qualitycomputer
ID: 24114584
Your suggestions are a great starting point. I will test and get back to you with these answers.  The problem is that the failures are intermittent.  I'll be testing this next week.
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Author Comment

by:Qualitycomputer
ID: 24204694
Tom,

I took your advice and setup a folder as the primary destination for incoming faxes.  The Exchange Server is now the secondary destination.  Sure enough, occasionally a fax will come into the folder but not into the Exchange mailbox.  Is there a way to turn off a filter to avoid this problem?  I had already disabled the spam filtering from the Exchange Managment Console before running the new configuration.

Thanks
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by:tomcahill
ID: 24205387
Do you have Forefront installed as part of SBS 2008?  
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Author Comment

by:Qualitycomputer
ID: 24205956
I'm not sure how to assess whether Forefront is installed.  Someone else installed the server and I was recently called in to take over managment of the network.  Is Forefront included with both standard and premium?
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Expert Comment

by:tomcahill
ID: 24205966
Yes it is.  You should find it under All Programs if installed.
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Author Comment

by:Qualitycomputer
ID: 24206049
When I find it, should I uninstall it, or is it useful?
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Expert Comment

by:tomcahill
ID: 24206077
I would uninstall it.  I have found it to be more headache than help.  It is also only a 180 day trial so most people remove it.
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Author Comment

by:Qualitycomputer
ID: 24206236
Thanks.  I'll do this soon and let you know once I have more to report.
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Author Comment

by:Qualitycomputer
ID: 24238181
Forefront is definitely not installed.  Is there anything else (other than the Exchange Spam Filtering) that could be filtering seleted faxes once they have already come into the folder on the server?

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tomcahill earned 500 total points
ID: 24238190
I don't know of any filter that could be intermittent like this.  The exchange junkmail filter would put the message in the users junkmail folder.

How many addresses are configured to receive the email?  Is it a distribution list or individual addresses?
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Author Closing Comment

by:Qualitycomputer
ID: 31568740
All faxes are bound for the same individual email address.  The missing messages do not appear in the junk email folder.  I consider it useful information to know that there are no additional filters lurking in SBS2008.  As such, I will consider this question resolved.  If I come up with any additional news that could help determine what is going on, then I'll reopen this question as a new topic.  Thanks for all of your prompt responses!
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