MS OWA spell checker error

We use OWA for agent email. I have several agents who are unable to use the spell checker function. I have tested with my own OWA and it works fine. When I test theirs it says "spell checker is unable to check this document". Is there a setting, GPO or check box I'm unaware of?
LilbuddhaAsked:
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LilbuddhaAuthor Commented:
Great job. Last admin set it up and missed a couple of things.
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