Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1155
  • Last Modified:

incredimail corruption

After reloading the OS winxp pro, I cannot get incredimail to load the old email data.
I have tried coping the entire incredible directory in programs &  under user name \local service.
I tried building the cab file it fails after 99%
with this error.
Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000
Faulting Offset: 0000F125
Module: IMApp.exe

0000F125 IMApp.exe
Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000
Faulting Offset: 0000F125
Module: IMApp.exe
 
0000F125 IMApp.exe

Open in new window

0
gheiman
Asked:
gheiman
  • 2
1 Solution
 
Marc ZCommented:
Are you trying to Reimport the old data, the way Incredimail wants you to? Or did you just drop the data back to where you believe it should go? Just copying the data to a  new install doesn't work.
The easiest way to do this, although it sounds like you may have corrupted current install so you may want to uninstall, delete profile (of course you have your original backed up, correctly and you are only using a copy of it, right?) reboot, reinstall, run incredimail, then go to File->Data & Settings Transfer->Transfer from old computer and point it at your old files.

If that doesn't work, use
File->Import->Messages and point it at your old files, then repeat for Contacts.

Hope it helps.
http://help.incredimail.com/incredimail/help_center/help_article.aspx?is=t&article_id=242&lang_id=9&referrer_id=1



0
 
Marc ZCommented:
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now