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Steve BohlerFlag for United States of America

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Local Access Only wireless connection

Hello,

I have a laptop running Windows 7.

When the laptop is at a certain location, trying to connect to an open wireless network, I only get "Local Access Only"

Another laptop in the room works fine.

Can anybody help troubleshoot this?

Thanks in advance,

Steve
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dalesit

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Where do I check the laptops to see if they're set to use manual addresses or DHCP? Or what default router it's using?

It's not a captive portal issue. The wireless network is in a home.

Thanks,

Steve
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dalesit

For XP, right click on the wireless connection, and select Status. Then you will see a screen giving information with more information on the Support tab.

From a command prompt, issue the command

ipconfig /all

and you will get output from all your network connections which will specify whether they are using DHCP or static addresses, and also what the default gateway for the interfaces is.

Cheers,

Joel
From the XP computer, ipconfig shows ...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Laptop
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : hsd1.nj.comcast.net.

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : hsd1.nj.comcast.net.
        Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
        Physical Address. . . . . . . . . : 00-C0-A8-B2-9D-F6
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.101
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 68.87.64.146
                                            68.87.75.194
                                            68.87.71.226
        Lease Obtained. . . . . . . . . . : Friday, April 10, 2009 12:39:08 PM
        Lease Expires . . . . . . . . . . : Saturday, April 11, 2009 12:39:08 PM


Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
ernet Controller
        Physical Address. . . . . . . . . : 00-03-25-35-52-BF

FROM THE NON-WORKING LAPTOP, WHICH IS RUNNING WINDOWS 7, i GET...

ipconfig /all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : SteveBohler-Lap
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
PPP adapter PdaNet Modem:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : PdaNet Modem
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 68.245.171.115(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . : 0.0.0.0
   DNS Servers . . . . . . . . . . . : 68.28.114.91
                                       68.28.122.93
   NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Min
i-Card
   Physical Address. . . . . . . . . : 00-24-2B-70-C0-8D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::909c:8b02:b6d5:f099%12(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.240.153(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 201335851
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-26-DA-34-00-23-AE-0E-5A-04
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
 Controller
   Physical Address. . . . . . . . . : 00-23-AE-0E-5A-04
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.nycap.rr.com:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{679B8E29-B938-40BC-A00F-35365D6C2EAB}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.nj.comcast.net.:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{53710400-BB85-4326-B514-A18B2E61541A}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:44f5:ab73::44f5:ab73(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 68.28.114.91
                                       68.28.122.93
   NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{79896145-954D-4634-9827-6438BC790B81}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
For some reason, the IP address starts with 169 (I have no idea).

Anything stand out as a possible problem or solution?

Thanks!

Steve
Your machine is not getting a DHCP address assigned, so it is self assigning itself a 169.x.x.x address.

Try assigning yourself a static IP address of 192.168.1.200 with a default gateway of 192.168.1.1 and a DNS server of 68.87.64.146.

Is the wireless hub doing MAC authentication as well? It is possible that it is not responding to you because your machine is an unrecognised MAC. If the static address assignment works, then it is probably not this. If it doesn't work, I would suspect the authentication onto the wireless network isn't working properly. What wireless AP are you using?

Cheers,

Joel
OK, after following your advice, the connection now says "Locan and Internet". BUT, it does not give me Internet access. I've rebooted the router as well.

I'm using a standard Linksys wireless router.

Let me know other information you need, or something else I should check.

Thanks so much for your help!

Steve
Linksys routers sometimes have a button which you have to press when you connect to the network. This does a basic form of MAC authentication - you can disable it and it will work fine. I suspect you are going to have to go in to the wireless router settings to be able to work out where the issue is. Pay particular attention to the security settings.

Cheers,

Joel
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The original request was to help troubleshoot the issue, and there was quite a lot of troubleshooting conducted. The proxy issue would not have helped when there was a self-assigned IP address. I feel that there should be some acknowledgement of the troubleshooting assistance that was provided.

Cheers,

Joel
I'm perfectly fine with acknowledging an effort to help. Is there a method for doing that, that's different from accepting a solution?

Steve