Steve Bohler
asked on
Local Access Only wireless connection
Hello,
I have a laptop running Windows 7.
When the laptop is at a certain location, trying to connect to an open wireless network, I only get "Local Access Only"
Another laptop in the room works fine.
Can anybody help troubleshoot this?
Thanks in advance,
Steve
I have a laptop running Windows 7.
When the laptop is at a certain location, trying to connect to an open wireless network, I only get "Local Access Only"
Another laptop in the room works fine.
Can anybody help troubleshoot this?
Thanks in advance,
Steve
SOLUTION
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For XP, right click on the wireless connection, and select Status. Then you will see a screen giving information with more information on the Support tab.
From a command prompt, issue the command
ipconfig /all
and you will get output from all your network connections which will specify whether they are using DHCP or static addresses, and also what the default gateway for the interfaces is.
Cheers,
Joel
From a command prompt, issue the command
ipconfig /all
and you will get output from all your network connections which will specify whether they are using DHCP or static addresses, and also what the default gateway for the interfaces is.
Cheers,
Joel
ASKER
From the XP computer, ipconfig shows ...
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.nj.comcast.net.
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-C0-A8-B2-9D-F6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.64.146
68.87.75.194
68.87.71.226
Lease Obtained. . . . . . . . . . : Friday, April 10, 2009 12:39:08 PM
Lease Expires . . . . . . . . . . : Saturday, April 11, 2009 12:39:08 PM
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
ernet Controller
Physical Address. . . . . . . . . : 00-03-25-35-52-BF
FROM THE NON-WORKING LAPTOP, WHICH IS RUNNING WINDOWS 7, i GET...
ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : SteveBohler-Lap
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter PdaNet Modem:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : PdaNet Modem
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 68.245.171.115(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 68.28.114.91
68.28.122.93
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Min
i-Card
Physical Address. . . . . . . . . : 00-24-2B-70-C0-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::909c:8b02:b6d5:f099% 12(Preferr ed)
Autoconfiguration IPv4 Address. . : 169.254.240.153(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 201335851
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-26-DA-34-00 -23-AE-0E- 5A-04
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-0E-5A-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.nycap.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{679B8E29-B938-40BC -A00F-3536 5D6C2EAB}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.nj.comcast.net .:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{53710400-BB85-4326 -B514-A18B 2E61541A}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:44f5:ab73::44f5:ab73( Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 68.28.114.91
68.28.122.93
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{79896145-954D-4634 -9827-6438 BC790B81}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
For some reason, the IP address starts with 169 (I have no idea).
Anything stand out as a possible problem or solution?
Thanks!
Steve
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.nj.comcast.net.
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-C0-A8-B2-9D-F6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.64.146
68.87.75.194
68.87.71.226
Lease Obtained. . . . . . . . . . : Friday, April 10, 2009 12:39:08 PM
Lease Expires . . . . . . . . . . : Saturday, April 11, 2009 12:39:08 PM
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
ernet Controller
Physical Address. . . . . . . . . : 00-03-25-35-52-BF
FROM THE NON-WORKING LAPTOP, WHICH IS RUNNING WINDOWS 7, i GET...
ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : SteveBohler-Lap
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter PdaNet Modem:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : PdaNet Modem
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 68.245.171.115(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 68.28.114.91
68.28.122.93
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Min
i-Card
Physical Address. . . . . . . . . : 00-24-2B-70-C0-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::909c:8b02:b6d5:f099%
Autoconfiguration IPv4 Address. . : 169.254.240.153(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 201335851
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-26-DA-34-00
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-0E-5A-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.nycap.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{679B8E29-B938-40BC
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.nj.comcast.net
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{53710400-BB85-4326
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:44f5:ab73::44f5:ab73(
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 68.28.114.91
68.28.122.93
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{79896145-954D-4634
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
For some reason, the IP address starts with 169 (I have no idea).
Anything stand out as a possible problem or solution?
Thanks!
Steve
Your machine is not getting a DHCP address assigned, so it is self assigning itself a 169.x.x.x address.
Try assigning yourself a static IP address of 192.168.1.200 with a default gateway of 192.168.1.1 and a DNS server of 68.87.64.146.
Is the wireless hub doing MAC authentication as well? It is possible that it is not responding to you because your machine is an unrecognised MAC. If the static address assignment works, then it is probably not this. If it doesn't work, I would suspect the authentication onto the wireless network isn't working properly. What wireless AP are you using?
Cheers,
Joel
Try assigning yourself a static IP address of 192.168.1.200 with a default gateway of 192.168.1.1 and a DNS server of 68.87.64.146.
Is the wireless hub doing MAC authentication as well? It is possible that it is not responding to you because your machine is an unrecognised MAC. If the static address assignment works, then it is probably not this. If it doesn't work, I would suspect the authentication onto the wireless network isn't working properly. What wireless AP are you using?
Cheers,
Joel
ASKER
OK, after following your advice, the connection now says "Locan and Internet". BUT, it does not give me Internet access. I've rebooted the router as well.
I'm using a standard Linksys wireless router.
Let me know other information you need, or something else I should check.
Thanks so much for your help!
Steve
I'm using a standard Linksys wireless router.
Let me know other information you need, or something else I should check.
Thanks so much for your help!
Steve
Linksys routers sometimes have a button which you have to press when you connect to the network. This does a basic form of MAC authentication - you can disable it and it will work fine. I suspect you are going to have to go in to the wireless router settings to be able to work out where the issue is. Pay particular attention to the security settings.
Cheers,
Joel
Cheers,
Joel
ASKER CERTIFIED SOLUTION
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This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
The original request was to help troubleshoot the issue, and there was quite a lot of troubleshooting conducted. The proxy issue would not have helped when there was a self-assigned IP address. I feel that there should be some acknowledgement of the troubleshooting assistance that was provided.
Cheers,
Joel
Cheers,
Joel
ASKER
I'm perfectly fine with acknowledging an effort to help. Is there a method for doing that, that's different from accepting a solution?
Steve
Steve
ASKER
It's not a captive portal issue. The wireless network is in a home.
Thanks,
Steve