Solved

Imap4 keeps crashing and restarting on Exchange 2007 SP1

Posted on 2009-04-10
8
510 Views
Last Modified: 2013-11-29
two days ago in the middle of the night while no changes were being made the Imap4 service began crashing with the following error:

Faulting application Microsoft.Exchange.Imap4.exe, version 8.1.240.5, time stamp 0x47427b4b, faulting module KERNEL32.dll, version 6.0.6001.18000, time stamp 0x4791ada5, exception code 0xe053534f, fault offset 0x000000000002649d, process id 0x%9, application start time 0x%10.

and is followed by a Worker process exiting message. It does restart on its own but it is happening very often, sometimes multiple times a minute.

I have tried to revert back to the backup config but that didn't help. I found some other posts on how turning logging off and on sometimes worked but it hasn't for me.

This is running on windows 2008 server with two exchange 2007 servers (one is the CAS and the other is the mailbox server).

Any help would be greatly appreciated. Thanks in advance for any advise.

thanks,
Brad
0
Comment
Question by:w3isysadmin
  • 4
  • 4
8 Comments
 
LVL 6

Expert Comment

by:bdesmond
ID: 24123704
Hi Brad-

What we need to do is collect a dump when the service crashes. So, let's do a couple things:

Download the Debugging Tools for Windows - http://www.microsoft.com/whdc/DevTools/Debugging/default.mspx
Install them to c:\debuggers
Open a command prompt, switch to c:\debuggers
Run "cscript adplus.vbs -crash -pn Microsoft.Exchage.Imap4.exe"

If you could zip and post the folder created under c:\debuggers when adplus exits that'd be great. You may need to change the extension on the .dmp files to .txt or something like that.

Thanks,
Brian Desmond
Active Directory MVP
0
 

Author Comment

by:w3isysadmin
ID: 24226279
Brian,

Really sorry about the delayed response. It's been very hectic around here. I have run the command requested.

Please find attached. The file was too large after zipping. So I used 7zip to zip it up (.7z).

thanks,
Brad
Crash-Mode--Date-04-24-2009--Tim.txt
0
 
LVL 6

Expert Comment

by:bdesmond
ID: 24228733
This didn't capture the crash - can you try this again? You didn't happen to hit Ctrl C by accident or anything in the window did you?

Thanks,
Brian Desmond
Active Directory MVP
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:w3isysadmin
ID: 24229223
Brian thanks for taking a look at it.

I know I didn't hit CTRL C or close the window. Not sure why it wouldn't have captured anything. I have run the script again and hope it gives the information you're after.

Thanks again,
Brad
Crash-Mode--Date-04-24-2009--Tim.txt
0
 
LVL 6

Expert Comment

by:bdesmond
ID: 24231920
So I assume the service is continuing to crash with the same symptoms?

Can you try this with the IMAP4 service process - cscript adplus.vbs -crash -pn Microsoft.Exchage.Imap4Service.exe

Thanks & Sorry for the confusion.

Brian
0
 

Author Comment

by:w3isysadmin
ID: 24453891
We found after more research that this is being caused by our MITEL phone system that uses IMAP for its unified messaging features. The problem started after some of our user accounts on the MITEL platform were unlocked. We found that some of our users have upwards of 20,000 emails in their Inboxes which is what the MITEL phone system searches. If we disable the users with high item counts in their inboxes the problem stops. While its not really a work around, we have been working with our users to get there inbox item counts down. To me this sounds more like a bug or capability threshold in the IMAP4 service that was uncovered.

Thanks,
Brad
0
 
LVL 6

Expert Comment

by:bdesmond
ID: 24455337
Hi Brad-

If you can get some data (e.g. the dump) I can pass it on.

Thanks,
Brian
0
 

Accepted Solution

by:
w3isysadmin earned 0 total points
ID: 24793838
This is no longer an issue as we had our users clean up there mailboxes decreasing the amount of items in their inbox to a resonable number thus stopping the issue.

thanks,
Brad
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
Read this checklist to learn more about the 15 things you should never include in an email signature.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question