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Blackberry Enterprise Server and SLES time issue

Posted on 2009-04-10
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Last Modified: 2013-12-05
I have a BES on Windows 2000 connected to a GroupWise system on SLES. The time is one hour ahead on the BES and the SLES box. When I change the time to reflect the correct time on both, redirection no longer works on the BES and I don't receive email at the Blackberry. Curiously, I can send an email from the Blackberry and it will reach it's intended destination.
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Question by:doanjn
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Expert Comment

by:Gary Cutri
ID: 24116234
Hi, what is the exact version of BES that you are running? (BlackBerry Manager > Help > About > e.g. 4.1.4.15)
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Author Comment

by:doanjn
ID: 24116343
I'm currently running 4.1.3.18
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Gary Cutri earned 2000 total points
ID: 24116681
You need SP4 or higher to correct this issue (you have SP3).  It would be best to jump to SP6 as this already includes all DST database updates.

http://www.blackberryforums.com.au/forums/blackberry-announcements/2971-bes-4-1-service-pack-6-groupwise.html
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Author Comment

by:doanjn
ID: 24133910
I'm installing a new BES at 4.1.6 in a few days, so that should address the issue. I'll post with the results then. Thanks.
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Expert Comment

by:Gary Cutri
ID: 24133966
OK, post back if you need any help.
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LVL 26

Expert Comment

by:Gary Cutri
ID: 24133977
P.S. Make sure you don't use current SRP ID on the new server as it will lock out your current BES.
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Author Comment

by:doanjn
ID: 24134464
Great. Thanks for the heads up on that. Do you know if I can get a temporary SRP ID, because I will be migrating all my users from the old BES to the new one.
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LVL 26

Expert Comment

by:Gary Cutri
ID: 24135848
Do you have a remote (e.g.g SQL) or local (e.g. MSDE) BES database?
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Author Comment

by:doanjn
ID: 24137605
It's a local DB install, but I'm just now gathering specifics. It was in place when I took over the network and it's now becoming a headache.
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Expert Comment

by:Gary Cutri
ID: 24137670
If you have a look at my post in the link below it will give you an overview of how to move the entire BES.  My guide was written for Excahnge so just ignore Step 1 under Preparation Stage:

http://www.blackberryforums.com.au/forums/microsoft-exchange/3073-bes-4-0-x-4-1-6-upgrade-plan.html#post10021

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Author Comment

by:doanjn
ID: 24244628
I'd like to attempt a phased approach. Is that a problematic method? Seems like that would be the least intrusive way to handle it. Would the document you've linked to still provide a loose walk-through of that process?
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