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Windows Media Player 11

My Windows Media Player under Windows Vista has stopped working. I want to uninstall and reinstall from the MS web site. When I try to reinstall I get a message that the version already on my computer and which will not work is newer than the download.
I am not able to uninstall the version on my computer.
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Manuseire
Asked:
Manuseire
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1 Solution
 
lukefunoCommented:
first try to delete "window media player" folder from "program files" . second, then download the player , save it first, then run it from download location.
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LeeTutorretiredCommented:
Windows Media Player cannot be uninstalled and reinstalled in Vista.  Many times WMP will have failures because of a missing codec.  What sort of problem are you having?   Have you checked in Problem Reports and Solutions to see a better description of the problem Windows found with WMP, and to see if a solution was found?  Anything regarding WMP in the Event Viewer?
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lukefunoCommented:
actually before you do that, go to run command and do this "wmplayer" and hit enter .. what happens?
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ManuseireAuthor Commented:
I tried solutions above which did not work.
message I get says "The File wmploc.dll has a version numebr of 11.0.6001.7004 where 11.6.6001.7000 was expected.
Windows Media Player is not installed properly & must be reinstalled.
All attempts to reinstall have failed as MS web site tries to install but then says that my system has a newer version than the reinstall.
I still don't know how to uninstall the Player and attempts to follow instructions above have failed.
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lukefunoCommented:
why dont you unsinstall from safe mode? then reboot and reinstall in normal mode?
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LeeTutorretiredCommented:
WMP can NOT be uninstalled and reinstalled in Vista!  Don't try to delete anything in the folder and then try to install the version downloaded from the internet at Microsoft, because that is the XP version, which has differences from the Vista version.

The version 11.6.6001.7000 is what I have in Windows\System32.  Somehow you have gotten that replaced by another earlier version.  Type CMD in the search dialog box off the Start Menu and hit Ctrl, Shift and Enter to run it as Administrator.  Then at the CMD prompt, type  SFC /SCANNOW and hit the Enter key.  This will run the System File Checker.
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lukefunoCommented:
lee

according to a this website WMP is for XP or Vista.
wmp.doc
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lukefunoCommented:
sorry lee

according to this link WMP is for xp or vista.

http://www.filehippo.com/download_windows_media_player/tech/
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LeeTutorretiredCommented:
Well, they made a mistake. Notice the name of the file:  it has "windowsxp" in it.  Here is Microsoft's official site, and notice they mention only XP:

http://www.microsoft.com/downloads/details.aspx?FamilyID=1D224714-E238-4E45-8668-5166114010CA&displaylang=en
Download details:  Windows Media Player 11 for Windows XP
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lukefunoCommented:
lee
according to ms link, it reads under system requirement anchor :

"System Requirements:
Supported Operating Systems: Windows Vista Business N; Windows Vista Home Basic N; Windows XP Home Edition N; Windows XP Media Center Edition; Windows XP Professional N; Windows XP Service Pack 2; Windows XP Tablet PC Edition
"
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LeeTutorretiredCommented:
Notice they mention only the "N" versions of Vista.  Those are the ones sold in the European Community because they have a suit against Microsoft about inclusion of Internet Explorer, Outlook Express, Windows Media Player, and other "builtin" modules that they don't want included in Windows.  That is also the reason those three programs are going to be removable in WIndow 7.

The US-sold versions of Vista -- Home Basic, Home Premium, Business, Ultimate and Enterprise do not allow Windows Media Player to be uninstalled and reinstalled.  Whenever Windows Media Player 12 comes out, then it will come out probably in Xp and Vista versions and can be downloaded and installed.
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lukefunoCommented:
well why cant he do a system restore point before all this happened?

and if not replace wmploc.dll with correct version OS is trying to find? could you just download the a new dll file and place in c:\WINDOWS\system32\?
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lukefunoCommented:
that is a good point Lee thanks!
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lukefunoCommented:
Use System Restore!!!

Click Start

Select All Programs

Select the Accessories folder

Select the System Tools folder

Click once on the System Restore icon.
After you click on the icon, if a User Account Control window opens you should click on the Continue button.

You will now be at the System Restore screen. From this screen you can specify the restore point date from which you would like to restore.
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lukefunoCommented:
according to this forum,

you could install K Lite codec pack and fix widows media player too

http://social.answers.microsoft.com/Forums/en-US/vistamedia/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a


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LeeTutorretiredCommented:
Manuseire, any feedback?
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ManuseireAuthor Commented:
WMP can NOT be uninstalled and reinstalled in Vista!  Don't try to delete anything in the folder and then try to install the version downloaded from the internet at Microsoft, because that is the XP version, which has differences from the Vista version.

The version 11.6.6001.7000 is what I have in Windows\System32.  Somehow you have gotten that replaced by another earlier version.  Type CMD in the search dialog box off the Start Menu and hit Ctrl, Shift and Enter to run it as Administrator.  Then at the CMD prompt, type  SFC /SCANNOW and hit the Enter key.  This will run the System File Checker.

I did this and after I had finished I finally rebooted and the WMP was working fine!

Thanks to you both for all your help.
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lukefunoCommented:
well still, how did your file version become different? you never told us how that happened?
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