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WinXP hangs at shutdown with System Event Notification service running

Posted on 2009-04-10
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Last Modified: 2013-11-17
Windows XP Pro at SP3 installed on a new Dell E5500 Core 2 Duo Latitude Laptop.  It originally had Visa basic on it.  I wiped it and installed XP Pro for my customer.  

The primary problem is that the computer wont shutdown unless I stop the Windows System Event Notification Service.  The customer is also having some problems installing programs, but Ill have to see which ones and get back to you.
Thanks,
Al  
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Question by:alanlsilverman
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Expert Comment

by:☠ MASQ ☠
ID: 24115543
Make sure the XP version of Dell's System Software is onboard and then check again:
http://tinyurl.com/dcqkku
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Author Comment

by:alanlsilverman
ID: 24116150
I'll definitely give it a try.
Thanks,
Al
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Author Comment

by:alanlsilverman
ID: 24118112
No luck with that, but thanks for telling me about it.
More info:  When I shutdown the computer the icons disappear from the desktop and that is the place where it hangs.  Only thing going on is that the hard drive access light blinks occasionally.
Best,
Al
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Author Comment

by:alanlsilverman
ID: 24120427
I've also reinstalled XP Pro but it still happens.  Could this be hardware related?
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Expert Comment

by:☠ MASQ ☠
ID: 24121351
Possibly but AFAIK all the hardware on the E5500 is fully supported in XP - there are some newer laptops where there simply are no drivers for an OS earlier than Vista.  My suggestion for the Dell System Software was based on having this identical problem at shutdown but mine was fixed with the utilities from the Dell site :(
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Author Comment

by:alanlsilverman
ID: 24125857
I finally did a full install of Windows XP Pro and that seems to have cured the problem.  But I have a question. Dell has a Control Point System Manager.  I suppose it finds and sets up WiFi connections and does things like that.  Do you think it's necessary?
Thanks,
Al  
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Accepted Solution

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☠ MASQ ☠ earned 500 total points
ID: 24125888
Good news about the fix - one of my big gripes with Dell laptops is they are so fussy about what order utilities are installed in and this is probably another example of that!

Control Point has three strands:
- Security - driving TPM like the fingerprint reader
- System - hooking into ACPI and running the little light sensor on the screen frame
- Connection - running the wireless connection

You can install/remove each separately.

As far as wireless goes I tend to find the Dell software works well with the integrated/Mini-PCI cards they use so leave it to manage connections - it's really whichever you feel happiest with Windows or Dell running your connection :)
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Author Comment

by:alanlsilverman
ID: 24126128
Actually this computer is for a client who is much less PC knowledgeable than I am.  I guess I'll install the Connection piece for sure and probably the ACPI, giving better power options.  Not sure about security.Will the Security piece give him more options for the future?  He doesn't have a fingerprint reader on the laptop but soon encryption and security is going to be huge, as people finally figure out what they lose when they lose their laptops.  I guess if he needs the security piece we can put it on later.  My general philosophy with PCs is the more things you put on, the more things that can screw up.
Thanks,
Al
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Author Comment

by:alanlsilverman
ID: 24127761
Thanks for all your help.
Al
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