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Alan SilvermanFlag for United States of America

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WinXP hangs at shutdown with System Event Notification service running

Windows XP Pro at SP3 installed on a new Dell E5500 Core 2 Duo Latitude Laptop.  It originally had Visa basic on it.  I wiped it and installed XP Pro for my customer.  

The primary problem is that the computer wont shutdown unless I stop the Windows System Event Notification Service.  The customer is also having some problems installing programs, but Ill have to see which ones and get back to you.
Thanks,
Al  
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☠ MASQ ☠

Make sure the XP version of Dell's System Software is onboard and then check again:
http://tinyurl.com/dcqkku
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I'll definitely give it a try.
Thanks,
Al
No luck with that, but thanks for telling me about it.
More info:  When I shutdown the computer the icons disappear from the desktop and that is the place where it hangs.  Only thing going on is that the hard drive access light blinks occasionally.
Best,
Al
I've also reinstalled XP Pro but it still happens.  Could this be hardware related?
Possibly but AFAIK all the hardware on the E5500 is fully supported in XP - there are some newer laptops where there simply are no drivers for an OS earlier than Vista.  My suggestion for the Dell System Software was based on having this identical problem at shutdown but mine was fixed with the utilities from the Dell site :(
I finally did a full install of Windows XP Pro and that seems to have cured the problem.  But I have a question. Dell has a Control Point System Manager.  I suppose it finds and sets up WiFi connections and does things like that.  Do you think it's necessary?
Thanks,
Al  
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☠ MASQ ☠

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Actually this computer is for a client who is much less PC knowledgeable than I am.  I guess I'll install the Connection piece for sure and probably the ACPI, giving better power options.  Not sure about security.Will the Security piece give him more options for the future?  He doesn't have a fingerprint reader on the laptop but soon encryption and security is going to be huge, as people finally figure out what they lose when they lose their laptops.  I guess if he needs the security piece we can put it on later.  My general philosophy with PCs is the more things you put on, the more things that can screw up.
Thanks,
Al
Thanks for all your help.
Al