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Outlook 2007 crash

Posted on 2009-04-10
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Last Modified: 2012-05-06
I have two Dell Optiplex 760 desktops with identical images, running XP-SP3. On both, Outlook 2007 crashes every time the users receive an email message. Both users have Exchange accounts setup on them and did not have any problems until they received the new PC, nor do they have any problems using Outlook Web Access.

The interesting thing is that both of these machines were cloned from an original third machine that does not display this problem. No other 760's seem to have this problem. The only software these three machines have on them that others do not is Virtual PC 2007. Don't know if that's important or not.

I've tried re-installing Office 2007. Office Diagnostics doesn't show any problems.

Does anyone have any suggestions on what might be causing this?
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Question by:Francis515
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Expert Comment

by:wpathan
ID: 24116189
try configuring a different user' profile on this computers and try outlook.
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Author Comment

by:Francis515
ID: 24116238
Not sure I really understand what you are trying to say, but the problem on both computers shows up regardless of the profile used. I've also tried to delete/re-create the profile of the users having problems.
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Expert Comment

by:wpathan
ID: 24116250
what i meant was that try using your administrator login and configure your outlook profile and check if you face the same issue.
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LVL 3

Expert Comment

by:lukefuno
ID: 24116297
well if pc are cloned, why dont you run newsid program and see if that corrects problem? http://technet.microsoft.com/en-us/sysinternals/bb897418.aspx

link is on far right. run program and apply random sid and rename the computer too (options in wizard). check off auto reboot when finished. see if that works.
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Author Comment

by:Francis515
ID: 24116470
I do run newSID on our cloned machines. Thought I might have mistakenly forgotten to on these and re-ran it after the problem showed up.

One other thing I should have mentioned is that all three of these (original and two clones) are used by our helpdesk and have the admin tool kit and the Exchange tools installed. Don't know why the original would be okay and not the clones, but it's worth mentioning.
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Expert Comment

by:lukefuno
ID: 24116486
well then update outlook 2007 with latest service pack!
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Accepted Solution

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Francis515 earned 0 total points
ID: 24281998
None of the comments lead to a solution. I'm closing this question.
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