Quantum Superloader new slots not showing up in Backup Exec

Hey Guys,
I've been searching trying to find a solution and I haven't had much luck so sorry in advance if this is a duplicate question.  

We have a Quantum Superloader 3 for our tape device and use Backup Exec (11d) for our software.  It had been originally setup with just 8 slots as that was all we needed.  We've had some personel changes and I ended up drawing the short straw and have taken over backups, and as our data grows we've decided to add an additional drawer to the Quantum Superloader to give us 16 total slots.  I've added the extra drawer, but I can't for the life of me figure out how to get Backup Exec to detect the new slots.  I've gone through the Device Configuration wizards, and the Hot-swappable device wizard, i've checked properties and am just lost.  Thanks for any help and/or advice!
jyancey241Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Pete LongTechnical ConsultantCommented:
Hello jyancey241,

Im not familiar with that device, but can you not just right click it under devices and select "Inventory" then run an inventory job?


Regards,

PeteLong
0
jyancey241Author Commented:
I have a blank tape in a random slot in the new drawer... but they don't show up in BE.  (See Screenshot) only slots 1-8 show up, not 9-16
ss.png
0
jyancey241Author Commented:
Oh, i almost forgot... the tape drive itself recognizes the new drawer and lets me mount tapes to those slots, i just can't figure out how to make them show up in BE
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Iamthecreator OMIT AdminCommented:
In the SUPERLOADER Web Console or the OPERATOR CONTROL PANEL configure both LEFT and RIGHT magazines
it seems that u have only one configured and enabled.
Refer to the Superloader documentation for more information on how to configure

0
honmapogCommented:
Once you've followed iamthecreator's suggestion on the web page of the Superloader (Configuration/Magazines select "Both"), you will also have to run the device configuration wizard again. If that's not sufficient you will have to completely delete the drive and robot from the Device tab in Backup Exec and then subsequently restart the BE services to get it detected again (this time with all slots).
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jyancey241Author Commented:
There is no "web interface" that I could find/get to for the Quantum 3.  There was a configuration on the device itself i had missed where I had to enable both sides, then go into BE and delete the device, re-add it, and restart the services.  All is well.  Much thanks.
0
Iamthecreator OMIT AdminCommented:
nice
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.