Solved

Quantum Superloader new slots not showing up in Backup Exec

Posted on 2009-04-10
9
1,566 Views
Last Modified: 2013-12-01
Hey Guys,
I've been searching trying to find a solution and I haven't had much luck so sorry in advance if this is a duplicate question.  

We have a Quantum Superloader 3 for our tape device and use Backup Exec (11d) for our software.  It had been originally setup with just 8 slots as that was all we needed.  We've had some personel changes and I ended up drawing the short straw and have taken over backups, and as our data grows we've decided to add an additional drawer to the Quantum Superloader to give us 16 total slots.  I've added the extra drawer, but I can't for the life of me figure out how to get Backup Exec to detect the new slots.  I've gone through the Device Configuration wizards, and the Hot-swappable device wizard, i've checked properties and am just lost.  Thanks for any help and/or advice!
0
Comment
Question by:jyancey241
9 Comments
 
LVL 57

Expert Comment

by:Pete Long
ID: 24116610
Hello jyancey241,

Im not familiar with that device, but can you not just right click it under devices and select "Inventory" then run an inventory job?


Regards,

PeteLong
0
 

Author Comment

by:jyancey241
ID: 24117596
I have a blank tape in a random slot in the new drawer... but they don't show up in BE.  (See Screenshot) only slots 1-8 show up, not 9-16
ss.png
0
 

Author Comment

by:jyancey241
ID: 24117608
Oh, i almost forgot... the tape drive itself recognizes the new drawer and lets me mount tapes to those slots, i just can't figure out how to make them show up in BE
0
Scale it in WD Gold

With up to ten times the workload capacity of desktop drives, WD Gold hard drives employ advanced technology to deliver among the best in reliability, capacity, power efficiency and performance.

 
LVL 23

Expert Comment

by:Iamthecreator
ID: 24195037
In the SUPERLOADER Web Console or the OPERATOR CONTROL PANEL configure both LEFT and RIGHT magazines
it seems that u have only one configured and enabled.
Refer to the Superloader documentation for more information on how to configure

0
 
LVL 28

Accepted Solution

by:
honmapog earned 500 total points
ID: 24196943
Once you've followed iamthecreator's suggestion on the web page of the Superloader (Configuration/Magazines select "Both"), you will also have to run the device configuration wizard again. If that's not sufficient you will have to completely delete the drive and robot from the Device tab in Backup Exec and then subsequently restart the BE services to get it detected again (this time with all slots).
0
 

Author Closing Comment

by:jyancey241
ID: 31568937
There is no "web interface" that I could find/get to for the Quantum 3.  There was a configuration on the device itself i had missed where I had to enable both sides, then go into BE and delete the device, re-add it, and restart the services.  All is well.  Much thanks.
0
 
LVL 23

Expert Comment

by:Iamthecreator
ID: 24226257
nice
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
VNX 5800 - expanding storage pool issue. 3 55
Choosing SSD drives for SQL Server 32 133
File "Archiving" 5 58
HP VSA on ESXi Best Practice 3 51
AWS Glacier is Amazons cheapest storage option and is their answer to a ‘Cold’ storage service.  Customers primarily use this service for archival purposes and storage of infrastructure backups.  Its unlimited storage potential and low storage cost …
Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now