Solved

Unable to view PDF from sharepoint site

Posted on 2009-04-10
10
530 Views
Last Modified: 2013-12-08
We use sharepoint in our company. We have a site that a user views drawings in PDF format. Sometimes it doesn't show the whole drawing and then when you scroll up and down in the PDF it goes blank.  When i delete her cookies and temp internet files  it works fine. I am looking for a resolution to this.
0
Comment
Question by:derekjr
  • 4
  • 4
10 Comments
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117144
You might try going to IE and tools/internet options then if you have IE 7 click the "settings" button under the "browsing history" section of the "general" tab and set the  "check for newer versions of stored pages" to either the top button or the second one down.  This has helped me in many situations with page caching etc...

Hope that helps.
0
 

Author Comment

by:derekjr
ID: 24117155
I changed it to everytime i visit the page. still getting the same thing

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117220
Rats!  

How about checking the "empty temporary internet files folder when browser is closed" under the "security" section of the "advanced" tab?  Then under the "privacy" tab click "sites" and add the sharepoint url to the allow list.

As a last resort I sometimes just reset IE to defaults on the advanced tab and start adding things after that.  Be careful of add-ons when you do this.  You might have to go back and enable Java, Flash etc...

Keep me posted.
0
 

Author Comment

by:derekjr
ID: 24117338
Already had that option checked.  added the site to allowed for cookies.  still doing the same thing.

0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 5

Expert Comment

by:dcsdave
ID: 24117396
Have you updated adobe lately?  I have had a few issues with some websites/forms and the new adobe 9.  I reverted back to version 8 and most of the issues went away.  Or vice versa.  If you are running adobe 6 or something it might be a good idea to update it and retry the sharepoint PDF.
0
 

Author Comment

by:derekjr
ID: 24117400
i am running adobe 8 standard

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117819
I would either try removing the acrobat add-on in IE and reinstall Acrobat or reset IE to defaults and then enable the add-ons one at a time to see if there is a conflict of some sort.  After that your guess is as good as mine.

Sorry I can't be more helpful.
0
 

Author Comment

by:derekjr
ID: 24157231
It has not happened again yet. So when it does i am going to try your latest suggestion. Thanks
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 25621637
Question PAQ'd, 500 points not refunded, and stored in the solution database.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

*Adobe Acrobat 9 was used for this article. Particular steps may vary depending on software versions. 1. Create a framework of your form in Word, leaving space where you’d ultimately like the Adobe fields to appear.  (Note: I use the blank lines …
Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now