?
Solved

Unable to view PDF from sharepoint site

Posted on 2009-04-10
10
Medium Priority
?
541 Views
Last Modified: 2013-12-08
We use sharepoint in our company. We have a site that a user views drawings in PDF format. Sometimes it doesn't show the whole drawing and then when you scroll up and down in the PDF it goes blank.  When i delete her cookies and temp internet files  it works fine. I am looking for a resolution to this.
0
Comment
Question by:derekjr
  • 4
  • 4
9 Comments
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117144
You might try going to IE and tools/internet options then if you have IE 7 click the "settings" button under the "browsing history" section of the "general" tab and set the  "check for newer versions of stored pages" to either the top button or the second one down.  This has helped me in many situations with page caching etc...

Hope that helps.
0
 

Author Comment

by:derekjr
ID: 24117155
I changed it to everytime i visit the page. still getting the same thing

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117220
Rats!  

How about checking the "empty temporary internet files folder when browser is closed" under the "security" section of the "advanced" tab?  Then under the "privacy" tab click "sites" and add the sharepoint url to the allow list.

As a last resort I sometimes just reset IE to defaults on the advanced tab and start adding things after that.  Be careful of add-ons when you do this.  You might have to go back and enable Java, Flash etc...

Keep me posted.
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:derekjr
ID: 24117338
Already had that option checked.  added the site to allowed for cookies.  still doing the same thing.

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117396
Have you updated adobe lately?  I have had a few issues with some websites/forms and the new adobe 9.  I reverted back to version 8 and most of the issues went away.  Or vice versa.  If you are running adobe 6 or something it might be a good idea to update it and retry the sharepoint PDF.
0
 

Author Comment

by:derekjr
ID: 24117400
i am running adobe 8 standard

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117819
I would either try removing the acrobat add-on in IE and reinstall Acrobat or reset IE to defaults and then enable the add-ons one at a time to see if there is a conflict of some sort.  After that your guess is as good as mine.

Sorry I can't be more helpful.
0
 

Author Comment

by:derekjr
ID: 24157231
It has not happened again yet. So when it does i am going to try your latest suggestion. Thanks
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 25621637
Question PAQ'd, 500 points not refunded, and stored in the solution database.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

When I'm searching for answers on Experts Exchange, I often use Google because it's built into my browser.  To search only on Experts Exchange, I use the "site:" search operator, which can be cumbersome to type out each time I want to run a search.…
Each password manager has its own problems in dealing with certain websites and their login methods. In Part 1, I review the Top 5 Password Managers that I've found to be the best. In Part 2 we'll look at which ones co-exist together and why it'…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

589 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question