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Unable to view PDF from sharepoint site

Posted on 2009-04-10
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Last Modified: 2013-12-08
We use sharepoint in our company. We have a site that a user views drawings in PDF format. Sometimes it doesn't show the whole drawing and then when you scroll up and down in the PDF it goes blank.  When i delete her cookies and temp internet files  it works fine. I am looking for a resolution to this.
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Question by:derekjr
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Expert Comment

by:dcsdave
ID: 24117144
You might try going to IE and tools/internet options then if you have IE 7 click the "settings" button under the "browsing history" section of the "general" tab and set the  "check for newer versions of stored pages" to either the top button or the second one down.  This has helped me in many situations with page caching etc...

Hope that helps.
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Author Comment

by:derekjr
ID: 24117155
I changed it to everytime i visit the page. still getting the same thing

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LVL 5

Expert Comment

by:dcsdave
ID: 24117220
Rats!  

How about checking the "empty temporary internet files folder when browser is closed" under the "security" section of the "advanced" tab?  Then under the "privacy" tab click "sites" and add the sharepoint url to the allow list.

As a last resort I sometimes just reset IE to defaults on the advanced tab and start adding things after that.  Be careful of add-ons when you do this.  You might have to go back and enable Java, Flash etc...

Keep me posted.
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Author Comment

by:derekjr
ID: 24117338
Already had that option checked.  added the site to allowed for cookies.  still doing the same thing.

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Expert Comment

by:dcsdave
ID: 24117396
Have you updated adobe lately?  I have had a few issues with some websites/forms and the new adobe 9.  I reverted back to version 8 and most of the issues went away.  Or vice versa.  If you are running adobe 6 or something it might be a good idea to update it and retry the sharepoint PDF.
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Author Comment

by:derekjr
ID: 24117400
i am running adobe 8 standard

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LVL 5

Expert Comment

by:dcsdave
ID: 24117819
I would either try removing the acrobat add-on in IE and reinstall Acrobat or reset IE to defaults and then enable the add-ons one at a time to see if there is a conflict of some sort.  After that your guess is as good as mine.

Sorry I can't be more helpful.
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Author Comment

by:derekjr
ID: 24157231
It has not happened again yet. So when it does i am going to try your latest suggestion. Thanks
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