Solved

Unable to view PDF from sharepoint site

Posted on 2009-04-10
10
535 Views
Last Modified: 2013-12-08
We use sharepoint in our company. We have a site that a user views drawings in PDF format. Sometimes it doesn't show the whole drawing and then when you scroll up and down in the PDF it goes blank.  When i delete her cookies and temp internet files  it works fine. I am looking for a resolution to this.
0
Comment
Question by:derekjr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
10 Comments
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117144
You might try going to IE and tools/internet options then if you have IE 7 click the "settings" button under the "browsing history" section of the "general" tab and set the  "check for newer versions of stored pages" to either the top button or the second one down.  This has helped me in many situations with page caching etc...

Hope that helps.
0
 

Author Comment

by:derekjr
ID: 24117155
I changed it to everytime i visit the page. still getting the same thing

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117220
Rats!  

How about checking the "empty temporary internet files folder when browser is closed" under the "security" section of the "advanced" tab?  Then under the "privacy" tab click "sites" and add the sharepoint url to the allow list.

As a last resort I sometimes just reset IE to defaults on the advanced tab and start adding things after that.  Be careful of add-ons when you do this.  You might have to go back and enable Java, Flash etc...

Keep me posted.
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 

Author Comment

by:derekjr
ID: 24117338
Already had that option checked.  added the site to allowed for cookies.  still doing the same thing.

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117396
Have you updated adobe lately?  I have had a few issues with some websites/forms and the new adobe 9.  I reverted back to version 8 and most of the issues went away.  Or vice versa.  If you are running adobe 6 or something it might be a good idea to update it and retry the sharepoint PDF.
0
 

Author Comment

by:derekjr
ID: 24117400
i am running adobe 8 standard

0
 
LVL 5

Expert Comment

by:dcsdave
ID: 24117819
I would either try removing the acrobat add-on in IE and reinstall Acrobat or reset IE to defaults and then enable the add-ons one at a time to see if there is a conflict of some sort.  After that your guess is as good as mine.

Sorry I can't be more helpful.
0
 

Author Comment

by:derekjr
ID: 24157231
It has not happened again yet. So when it does i am going to try your latest suggestion. Thanks
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 25621637
Question PAQ'd, 500 points not refunded, and stored in the solution database.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

*Adobe Acrobat 9 was used for this article.  Particular steps may vary depending on software versions. Adobe Acrobat has many, many variables that my be utilized to customize your forms for clarity and ease of use. The Form Editing Tool will be y…
Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question