Solved

Outlook Client Send/Receive - Does not Stop (Hangs?)

Posted on 2009-04-10
4
411 Views
Last Modified: 2012-05-06
We have Exchange 2007 setup in our office with a Edge Transport server as the front end. People are able to access emails outside the office through their outlook client using RCP over HTTP.

The issue is when people click "send/Receive" all emails do get sent/received however the task never completes. It just stays ON trying to send/receive. We have to manually cancel the send/receive task.

Any suggestions please?

Thanks so much.

USBDev
0
Comment
Question by:USBDev
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 9

Expert Comment

by:GWMerrell
ID: 24117679
Have you tried doing send/recieve while outlook is in safemode?
Outlook.exe /safe
 
What are the results?
0
 

Author Comment

by:USBDev
ID: 24134131
It worked on one of the PCs. But then it did not work for the other PC. Someone told me there is an outlook bug and has a patch could this be true?
0
 
LVL 9

Accepted Solution

by:
GWMerrell earned 500 total points
ID: 24150266
Its only true if they can back thier claim up. There are many updates to Outlook, you might want to go to Windows Update and update them to the newest version.
If it worked properly in safemode, then there are addins that might be causing this issues, try the following steps to resolve this:
 
1. Try Running outlook in SafeMode - Start>Run>Type:  outlook.exe /safe
 If Outlook works as expected, then it could be third-party addins.  Outlook 2007 is very fickle about what addins it plays nice with.

2. Disable or even Remove Outlook Addins could be interfering.
   COM Add-in:

    In Outlook 2003, Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    In Outlook 2007, Go to Tools > TrustCenter > Addins > Click GO on COM Add-ins and start by disabling all of the addins.
    Close and Reopen Outlook to test the results.

  Exchange Client Extensions:
    In Outlook 2007, Go to Tools > TrustCenter > Addins > Click the drop down and select Exchange Client Extensions and click GO and start by         disabling all non-Microsoft Extensions.

    Close and Reopen Outlook to test the results.

   *If Outlook then performs well re-enable the addins one by one and test it until you find the culprit.

3. Repair Outlook. With Outlook open, go to Help and select Detect and Repair.

4. If you cannot open Outlook at all, Go to Start>Run and type: regsvr32 OLE32.DLL
 Also do the same process for INETCOMM.DLL
   Do a search for hidden system files and rename the file called extend.dat to extend.old
5. If you are still having issues, create a new Outlook profile. Please ensure if you are using exchange, you place this new profile to not be in Cache-mode.
 http://support.microsoft.com/kb/829918

6. If you are still having issues. Take the time to Remove Outlook
 Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  
 A menu will pop allowing you to choose repair, reinstall or uninstall to later reinstall Office in a Clean Directory.  
0
 

Author Closing Comment

by:USBDev
ID: 31568981
thanks :)
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question