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Outlook Client Send/Receive - Does not Stop (Hangs?)

Posted on 2009-04-10
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Last Modified: 2012-05-06
We have Exchange 2007 setup in our office with a Edge Transport server as the front end. People are able to access emails outside the office through their outlook client using RCP over HTTP.

The issue is when people click "send/Receive" all emails do get sent/received however the task never completes. It just stays ON trying to send/receive. We have to manually cancel the send/receive task.

Any suggestions please?

Thanks so much.

USBDev
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Question by:USBDev
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4 Comments
 
LVL 9

Expert Comment

by:GWMerrell
ID: 24117679
Have you tried doing send/recieve while outlook is in safemode?
Outlook.exe /safe
 
What are the results?
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Author Comment

by:USBDev
ID: 24134131
It worked on one of the PCs. But then it did not work for the other PC. Someone told me there is an outlook bug and has a patch could this be true?
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GWMerrell earned 2000 total points
ID: 24150266
Its only true if they can back thier claim up. There are many updates to Outlook, you might want to go to Windows Update and update them to the newest version.
If it worked properly in safemode, then there are addins that might be causing this issues, try the following steps to resolve this:
 
1. Try Running outlook in SafeMode - Start>Run>Type:  outlook.exe /safe
 If Outlook works as expected, then it could be third-party addins.  Outlook 2007 is very fickle about what addins it plays nice with.

2. Disable or even Remove Outlook Addins could be interfering.
   COM Add-in:

    In Outlook 2003, Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    In Outlook 2007, Go to Tools > TrustCenter > Addins > Click GO on COM Add-ins and start by disabling all of the addins.
    Close and Reopen Outlook to test the results.

  Exchange Client Extensions:
    In Outlook 2007, Go to Tools > TrustCenter > Addins > Click the drop down and select Exchange Client Extensions and click GO and start by         disabling all non-Microsoft Extensions.

    Close and Reopen Outlook to test the results.

   *If Outlook then performs well re-enable the addins one by one and test it until you find the culprit.

3. Repair Outlook. With Outlook open, go to Help and select Detect and Repair.

4. If you cannot open Outlook at all, Go to Start>Run and type: regsvr32 OLE32.DLL
 Also do the same process for INETCOMM.DLL
   Do a search for hidden system files and rename the file called extend.dat to extend.old
5. If you are still having issues, create a new Outlook profile. Please ensure if you are using exchange, you place this new profile to not be in Cache-mode.
 http://support.microsoft.com/kb/829918

6. If you are still having issues. Take the time to Remove Outlook
 Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  
 A menu will pop allowing you to choose repair, reinstall or uninstall to later reinstall Office in a Clean Directory.  
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Author Closing Comment

by:USBDev
ID: 31568981
thanks :)
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