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Why is there no Services option under Tools in Outlook 2003>

Posted on 2009-04-10
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Last Modified: 2012-05-06
I am having a problem with Outlook 2003, and the problem resolutions I have read say I should click on the Tools menu and then select the Services item. However, I do not see Services listed in the Tools menu. Am I missing something?

(My main problem is that if I try to add a contact list to the drop-down menu in Address book, the option "Show this folder as an e-mail Address book" is greyed out. The solutions I have seen say to select Tools/Services to confirm that the Outlook Address Book service is in the list of services, and Add it if it is not. But without the Services option, I am stuck.)

Note - running Outlook 2003 under Win XP SP3; no Exchange Server (just local)

Thanks in advance.
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Question by:geistman
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by:johnb6767
ID: 24120981
I dont think you should see the Services running Outlook in an IMO format......Are you trying to select this from the properties of the Contacts folder? Rt Click>Properties>Outlook Address Book?
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by:geistman
ID: 24122137
Not sure what you are asking -- but when I r-click on a contact group, click Properties and go to Outlook Address Bar, the option "Show this folder as an e-mail Address Book" is greyed out. When I did a google search for this phrase, I found the following reference: http://support.microsoft.com/kb/197577. If you look at the resolution steps (for versions earlier than 2007), step 2 says to click on Tools, then click Services.
That is the root of my questiion.
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LVL 66

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by:johnb6767
ID: 24123472
Im sorry, I dont have an earlier version to reference......
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by:geistman
ID: 24179456
Does anyone there know the answer to this? I have just upped the point value to the max.
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Accepted Solution

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geistman earned 0 total points
ID: 24226459
Never mind -- I got the answer (not about why Services does not show up in the Tools menu, but how to fix the "Show this folder..." being greyed out) from the Microsoft User Group community. For those who are interested, in Outlook, I clicked on Tools/Email Accounts and chose View or change existing directories or address book. The "Outlook Address Book" entry was not listed, so I added it, then closed and restarted Outlook. Now the Show this folder... option was not greyed out, and further, my contacts show up in the Address Book when I create new email. Problem solved -- thanks to Diane, and Outlook MVP.
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