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Outlook Junk Email Issue

Posted on 2009-04-10
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Last Modified: 2012-05-06
I have a user with Outlook 2003 and Exchange 2003 experiencing a Junk email problem that I can't resolve reading like issues here.

The emails in question come from info@theirdomain.com, to info@theirdomain.com from 3rd party software run on a system on the same subnet as the Exchange server.  To resolved, I have excepted the entire subnet from Content Filtering, removed the only RBL present in CF, added the address to the Safe Senders list, and turned off Junk email filtering.  There are no rules setup.  I have also setup the account on another machine to test (and close Outlook on the first) and it still goes to Junk.  Message Tracking shows nothing unusual - just that the messages are delivered in the normal manner.  

Anyone have any thoughts?
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Question by:SafetyNet-TC
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Expert Comment

by:Rudram
ID: 24118922
* If you send email to the id "info@theirdomain.com" sitting on the same mailbox or from some other mailbox on the domain "@theirdomain.com", does the email go properly to the inbox???

* If yes then possibly you might want to look for antispoofing measures in the email system

Good Luck (^_^)
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Author Comment

by:SafetyNet-TC
ID: 24119142
There are no 3rd party apps that would do this, only functionality in Exchange 2003.  Nothing I can see would cause this and like I said the tracking logs show the message was delivered normally.
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Expert Comment

by:Rudram
ID: 24119485
* Exactly, but did you try sending an email from that mailbox to the email address that you have specified, apart from the application sending the email.

* This would probably help us identify whether its because of the application that the email is thrown in junk or something else.

* And even if an email is sent to a junk folder, it would definitely show as delivered normally in tracking logs.

(^_^)
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Author Comment

by:SafetyNet-TC
ID: 24138982
I verified that email sent from info@theirdomain.com to info@theirdomain.com does not end up in the Junk folder.  Emails from other user accounts in theirdomain.com do not end up in the Junk folder.

Any other thoughts on how I can ensure all emails from this one source will not be Junked?

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LVL 10

Expert Comment

by:Rudram
ID: 24176215
* Hmmm....would you like to check the application code again and see which SMTP or Exchange server it is using as an email relay??

* And possibly you can mark that source in the safe senders list

Good Luck (^_^)
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Accepted Solution

by:
SafetyNet-TC earned 0 total points
ID: 24565654
The source was listed in safe senders.  There seemed to be no resolution to this issue.  We worked around it in other ways.
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