SafetyNet-TC
asked on
Outlook Junk Email Issue
I have a user with Outlook 2003 and Exchange 2003 experiencing a Junk email problem that I can't resolve reading like issues here.
The emails in question come from info@theirdomain.com, to info@theirdomain.com from 3rd party software run on a system on the same subnet as the Exchange server. To resolved, I have excepted the entire subnet from Content Filtering, removed the only RBL present in CF, added the address to the Safe Senders list, and turned off Junk email filtering. There are no rules setup. I have also setup the account on another machine to test (and close Outlook on the first) and it still goes to Junk. Message Tracking shows nothing unusual - just that the messages are delivered in the normal manner.
Anyone have any thoughts?
The emails in question come from info@theirdomain.com, to info@theirdomain.com from 3rd party software run on a system on the same subnet as the Exchange server. To resolved, I have excepted the entire subnet from Content Filtering, removed the only RBL present in CF, added the address to the Safe Senders list, and turned off Junk email filtering. There are no rules setup. I have also setup the account on another machine to test (and close Outlook on the first) and it still goes to Junk. Message Tracking shows nothing unusual - just that the messages are delivered in the normal manner.
Anyone have any thoughts?
ASKER
There are no 3rd party apps that would do this, only functionality in Exchange 2003. Nothing I can see would cause this and like I said the tracking logs show the message was delivered normally.
* Exactly, but did you try sending an email from that mailbox to the email address that you have specified, apart from the application sending the email.
* This would probably help us identify whether its because of the application that the email is thrown in junk or something else.
* And even if an email is sent to a junk folder, it would definitely show as delivered normally in tracking logs.
(^_^)
* This would probably help us identify whether its because of the application that the email is thrown in junk or something else.
* And even if an email is sent to a junk folder, it would definitely show as delivered normally in tracking logs.
(^_^)
ASKER
I verified that email sent from info@theirdomain.com to info@theirdomain.com does not end up in the Junk folder. Emails from other user accounts in theirdomain.com do not end up in the Junk folder.
Any other thoughts on how I can ensure all emails from this one source will not be Junked?
Any other thoughts on how I can ensure all emails from this one source will not be Junked?
* Hmmm....would you like to check the application code again and see which SMTP or Exchange server it is using as an email relay??
* And possibly you can mark that source in the safe senders list
Good Luck (^_^)
* And possibly you can mark that source in the safe senders list
Good Luck (^_^)
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
* If yes then possibly you might want to look for antispoofing measures in the email system
Good Luck (^_^)