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internet connection

Posted on 2009-04-10
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Last Modified: 2013-12-08
I use Windows XP and Verizon DSL to connect my laptop to the internet.  All of a sudden I now cannot connect.  The olaptop and the desktop are connected to the DSL miodem by ethernet cable.  The desktop can connect but not the laptop although the laptop can see see the files on the desktop.  Also on the laptop if I were to type iexplorer and an ip number, it will connect to that page, but if I were to type like msn.com, it will not display the page.  Verizon, said that it was my Mcafee that was preventing it, maybe the anti virus software had expired and it was now blocking all access to the internet.  I even uninstalled McAfee but I still cannot connect from the laptop.  
My desktop has the same McAfee but does not have a problem and they are umder the same license.
Hope someone can throw some light on what is happening.
Thanks.
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Question by:jegajothy
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by:azaghlool
azaghlool earned 100 total points
ID: 24120662
Is you configured to a set DNS server or is it picking one automatically from the DSL modem.  You can find this out by going into your TCP/IP settings of your network card.  Use the same settings as your desktop if they are different.
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scarsremained earned 400 total points
ID: 24120664
Do you have a router that the ethernet cables are running into that connect to your DSL modem? I hope you are not running two ethernet cables from your DSL modem, if that is even possible.  It sounds to me that you are trying to connect to the internet using the same IP address, which will prevent one computer to connecting to the internet.  Try to unplug the ethernet cable from your  desktop computer, and reset your DSL modem.  There should be a little button on the back or sides of the modem which you push a pen into and hold it for about 10 seconds til the lights flash.  Once you do that, leave the desktop unplugged and plug in the laptop.  If you can connect, then it was what I explained.  Let me know if your using a router though.
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Author Comment

by:jegajothy
ID: 24176889
In reply to scarsremained, the ethernet cable is running directly into the DSL modem.  While my laptop can see my desktop but I cannot connect to the internet.
I reset the modem, then had to reset the modem's password which I did correctly, but the laptop still does not connect.  If I were to ping from the laptop like msn.com, it will not connect, but if I were to ping an ip address, it will connect.  Somehow it is not translating the words into an ip address.  Actually i am guessing and am lost.
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Author Closing Comment

by:jegajothy
ID: 31575008
The problem was more of a software problem where I had to install SPack 3.  After it was successfully installed, the problem was resolved.  Thanks.
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