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Editing & Adding Rules, Run them --> Crashes Outlook 2003

Posted on 2009-04-11
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Last Modified: 2013-11-05
Hello,

I have just a few rules on a fresh install of Outlook 2003 on a new hard drive.

When I edit rules I've created or add new ones then run them on folders, Outlook crashes.

If I don't run them but then start to get mail, which invokes the rules - same thing: crash.

Running a "Repair" from the CD now.  But that's the 2nd time I've done that.

What can i do?

THanks!

Ubee...
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Question by:a466-ub52
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war1 earned 2000 total points
ID: 24122543
Hello a466-ub52,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

7. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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Author Closing Comment

by:a466-ub52
ID: 31569155
THANKS!  Awesome!!
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LVL 97

Expert Comment

by:war1
ID: 24149543
a466-ub52, glad the problem is fixed. Which step fixed it for you?
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