Solved

USB has power but PNP not working on Acer

Posted on 2009-04-11
5
510 Views
Last Modified: 2013-12-29
XP Home sp3 running on a TrevleMate 2300 Acer, about 3 years old.
While trying to install a printer, the USB ports(all 3) are not an option in as virtual printer port.

As a test, I am able to plug in my external hard drive and all 3 USB ports all are able to send power, but PNP does not find the HD.

I have done a little digging and checked that PNP is set to automatic in serviced and it is enabled in the BIOS from what I can tell.

I believe this is either hardware or regedit.  Can anyone help me with this?
0
Comment
Question by:franco2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 

Author Comment

by:franco2
ID: 24121790
Not a 98 question, put it in the wrong OS...sorry.
0
 
LVL 92

Expert Comment

by:nobus
ID: 24124767
not sure if i understand your question; is the problem that you don't see an usb drive?  has it a separate power supply ? if not, you can try connecting it via a powered usb hub
you can also test the usb ports  test with a usb flash stick
0
 

Author Comment

by:franco2
ID: 24126174
I think the problem is that the Plug and Play does not see the external drive.  I have tested with a flash stick and although, I get the little light and the HD seems to be working trying to read.  Windows is unable to automatically present it in MyComputer.  So it doesn't see it either.

I have removed the USB Hub from Hardware>rebooted and windows automatically sees the hardware change on boot and creates the entries.

From further investigation, the usb and ACER harware means a full on mother board change - not really where I want to take it $$$.

Is there anywhere in regedit that something may be a little 'off' or should I reinstall windows??

0
 
LVL 92

Accepted Solution

by:
nobus earned 350 total points
ID: 24128220
you can confirm if the usb hardware is still ok by running from a live knoppix cd :
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.0.1CD-2009-02-08-EN.iso

you can try this too :

Remove old hardware devices :
go to Start>right click My computer>properties>device manager
in the view tab - click : "show hidden devices"
inspect  device manager for all hidden devices, and remove them

http://support.microsoft.com/kb/925196

OR :
Remove all USB drivers with:     https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip      ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

you can also reset the usb :
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usb.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbport.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbprint.inf
0

Featured Post

Supports up to 4K resolution!

The VS192 2-Port 4K DisplayPort Splitter is perfect for anyone who needs to send one source of DisplayPort high definition video to two or four DisplayPort displays. The VS192 can split and also expand DisplayPort audio/video signal on two or four DisplayPort monitors.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question