Solved

USB has power but PNP not working on Acer

Posted on 2009-04-11
5
507 Views
Last Modified: 2013-12-29
XP Home sp3 running on a TrevleMate 2300 Acer, about 3 years old.
While trying to install a printer, the USB ports(all 3) are not an option in as virtual printer port.

As a test, I am able to plug in my external hard drive and all 3 USB ports all are able to send power, but PNP does not find the HD.

I have done a little digging and checked that PNP is set to automatic in serviced and it is enabled in the BIOS from what I can tell.

I believe this is either hardware or regedit.  Can anyone help me with this?
0
Comment
Question by:franco2
  • 2
  • 2
5 Comments
 

Author Comment

by:franco2
ID: 24121790
Not a 98 question, put it in the wrong OS...sorry.
0
 
LVL 92

Expert Comment

by:nobus
ID: 24124767
not sure if i understand your question; is the problem that you don't see an usb drive?  has it a separate power supply ? if not, you can try connecting it via a powered usb hub
you can also test the usb ports  test with a usb flash stick
0
 

Author Comment

by:franco2
ID: 24126174
I think the problem is that the Plug and Play does not see the external drive.  I have tested with a flash stick and although, I get the little light and the HD seems to be working trying to read.  Windows is unable to automatically present it in MyComputer.  So it doesn't see it either.

I have removed the USB Hub from Hardware>rebooted and windows automatically sees the hardware change on boot and creates the entries.

From further investigation, the usb and ACER harware means a full on mother board change - not really where I want to take it $$$.

Is there anywhere in regedit that something may be a little 'off' or should I reinstall windows??

0
 
LVL 92

Accepted Solution

by:
nobus earned 350 total points
ID: 24128220
you can confirm if the usb hardware is still ok by running from a live knoppix cd :
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.0.1CD-2009-02-08-EN.iso

you can try this too :

Remove old hardware devices :
go to Start>right click My computer>properties>device manager
in the view tab - click : "show hidden devices"
inspect  device manager for all hidden devices, and remove them

http://support.microsoft.com/kb/925196

OR :
Remove all USB drivers with:     https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip      ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

you can also reset the usb :
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usb.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbport.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbprint.inf
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
A project that enables an administrator to perform actions within a user session context not just at the time of login but any time later on day(s) or week(s) later.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question