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Anit Virus #1 Norton 360

Posted on 2009-04-11
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Last Modified: 2013-12-09
Moving post from Anti VIrus #1/AVG post with the intent of starting a new thread.

My current problem is very similar and it occured with Norton 360 Version 2.0 installed. Anti Vrius #1 hit me on Sunday. Malware removed it but also shutdown Norton. I tried reinstalling and it wouldn't run. I also had no internet connectivity. Uninstall Norton and I got my connectivity back. I've been dealing with a Norton rep all week. I've tried installing all Norton products, AVG and McAfee with no luck. I've also been exchanging emails with a Malware techie. The Norton rep was the one who informed me of the post on this forum regarding the tdisp file, which Norton asked me to send to their virus center. Looks like I need to try ComboFix. I'll post the results.
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Question by:PacBlu
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Author Comment

by:PacBlu
ID: 24122193
ComboFix log file attached.
combofix-log.txt
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Accepted Solution

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rpggamergirl earned 500 total points
ID: 24122316
Hi PacBlu,

Welcome to Experts-Exchange!

Run combofix again using this script.
1. Open Notepad.
2. Now copy/paste the text between the lines below into the Notepad window:
------------------------------------------------------------------------
File::
c:\windows\system32\tdisp.sys

Driver::
tdisp
------------------------------------------------------------------------
3. Save the above as CFScript.txt on your desktop.
4. Then drag the CFScript.txt into ComboFix.exe. This will start ComboFix again.
 
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Author Closing Comment

by:PacBlu
ID: 31569173
rpggamergirl:
Running the revised ComboFix script corrected the problem. Norton 360 successfully installed. Thank you for the quick response.
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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
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Expert Comment

by:rpggamergirl
ID: 24124201
No problem, glad to know it's been resolved.

>>>"... I've also been exchanging emails with a Malware techie."<<<

I hope the advice you received was free... Next time you have any pc problems 'malware or not' just come to us here at EE.
It was good of the Norton rep to point you here.


To uninstall Combofix:
Go to Start > Run and 'copy and paste' next command in the field:

ComboFix /u

The above process will remove Combofix and its files, delete the created backup and reset system Restore.

Thank you for using Experts-Exchange!
 
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Author Comment

by:PacBlu
ID: 24124383
After the Norton rep exhausted everything he had access to, he mentioned some $99 service they had that would scan my system deeper. This was also when he mentioned that he found a similar problem posted on a forum that ended with the name "exchage." That's all I needed to know. It became very apparent to me that those folks have to be real careful what they tell the customers and what advice they give.

All I was doing with the Malware guy was exchanging emails. No fee's

Though I can see where it may be worth paying to be part of this forum.
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Expert Comment

by:rpggamergirl
ID: 24124481
Paying for a Premium Service Membership in EE has a lot of advantages.
You can ask unlimited questions to over 50,000 experts, search the database of solutions, Ad-free experience on Experts Exchange etc.

You can also answer questions in the Zones where you have specific expertise and start collecting points to earn your Premium Service Membership.

Becoming a Premium Service Member by either paying or as an expert is a very valuable and rewarding experience, you won't regret it. :)

 
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