HP 3310 disconnects over and over

The printer and software installed just fine. When I try to print anything even a test page it prints crap and disconnects. All I hear is the sounds from Windows as the printer connects and disconnects 15 times and my items never printers.


TheTechEaseAsked:
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TheTechEaseConnect With a Mentor Author Commented:
I sent it back to HP and they fixed the issue. They never told me what was wrong.
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JohnBusiness Consultant (Owner)Commented:
Is the printer connected locally? Is the host system newer than the print driver? HP Print Drivers are decent, bu I have an HP scanner driver that stopped working at XP Pro SP1. So please let us know about your OS and local connection? and then check HP for a newer print driver. ... Thinkpads_User
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TheTechEaseAuthor Commented:
Yes it is setup locally and I got the driver from HP's website. When I installed the drivers it did not fix any of my issues.
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JohnBusiness Consultant (Owner)Commented:
There could be a printer malfunction (hardware problem), or a mismatch between the driver and your operating system/service pack level.   ... Thinkpads_User
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b0lsc0ttIT ManagerCommented:
TheTechEase,

Operating system?  What type of connection is used?  Does the problem occur even when trying to print a Test Page from the Properties area (let me know if you don't know how to do this)?

Have you tried the printer on another computer?

Let me know if you have any questions or need more information.

b0lsc0tt
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johnb6767Commented:
"All I hear is the sounds from Windows "

Are you talking about the Windows USB connection sounds?
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TheTechEaseAuthor Commented:
Yes I am talking about the USB connection sounds.

Same issue if I do a test page from the properties page.

Using windows xp
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johnb6767Commented:
Sounds liek either a problem with the usb ports, or a problem with the printer.....

Driver problems are most common culprits of printing garbage, but that should  NOT cause the device to disconnect/reconnect.....

Have you verified it works on another PC/Port?
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