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HP 3310 disconnects over and over

Posted on 2009-04-11
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Last Modified: 2013-12-15
The printer and software installed just fine. When I try to print anything even a test page it prints crap and disconnects. All I hear is the sounds from Windows as the printer connects and disconnects 15 times and my items never printers.


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Question by:TheTechEase
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8 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 24122431
Is the printer connected locally? Is the host system newer than the print driver? HP Print Drivers are decent, bu I have an HP scanner driver that stopped working at XP Pro SP1. So please let us know about your OS and local connection? and then check HP for a newer print driver. ... Thinkpads_User
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Author Comment

by:TheTechEase
ID: 24122478
Yes it is setup locally and I got the driver from HP's website. When I installed the drivers it did not fix any of my issues.
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LVL 94

Expert Comment

by:John Hurst
ID: 24122496
There could be a printer malfunction (hardware problem), or a mismatch between the driver and your operating system/service pack level.   ... Thinkpads_User
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LVL 54

Expert Comment

by:b0lsc0tt
ID: 24122561
TheTechEase,

Operating system?  What type of connection is used?  Does the problem occur even when trying to print a Test Page from the Properties area (let me know if you don't know how to do this)?

Have you tried the printer on another computer?

Let me know if you have any questions or need more information.

b0lsc0tt
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LVL 66

Expert Comment

by:johnb6767
ID: 24122917
"All I hear is the sounds from Windows "

Are you talking about the Windows USB connection sounds?
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Author Comment

by:TheTechEase
ID: 24122984
Yes I am talking about the USB connection sounds.

Same issue if I do a test page from the properties page.

Using windows xp
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LVL 66

Expert Comment

by:johnb6767
ID: 24123525
Sounds liek either a problem with the usb ports, or a problem with the printer.....

Driver problems are most common culprits of printing garbage, but that should  NOT cause the device to disconnect/reconnect.....

Have you verified it works on another PC/Port?
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Accepted Solution

by:
TheTechEase earned 0 total points
ID: 24564573
I sent it back to HP and they fixed the issue. They never told me what was wrong.
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