?
Solved

windows explorer hangs when accessing via My Computer in XP Pro

Posted on 2009-04-11
9
Medium Priority
?
1,132 Views
Last Modified: 2012-05-06
When I go to "My Computer", the explorer window will first be grey then go black without showing the drive letters or any of the folders.

It hangs, i.e. stops responding, and I have to kill explorer using Process Explorer.

I can get to files/folders OK via other routes, e.g. "My Documents" but if I try to go up the levels to get to "My Computer", I get the same issue.

Screenshot is attached showing the "My Computer" window after it stops responding.

My computer is running XP Pro, SP3. It is a Intel Pentium Dual CPU E2180 @ 2.00GHz and has 2.00GB of RAM.

Thank you in advance for any help with this.
my-computer.png
0
Comment
Question by:adebold
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 3

Expert Comment

by:lucidica
ID: 24122524
THe only thing i can think of is that you have some drive that can't be read.
Remove all CD/DVD in their drive, and remove any USB sticks.
If that doesn't work then right click my computer, go to properties and click the hardware tab. Click the button to go to hardware devices.
Double click the "DVD/CD-ROM drives, and one by one, disable each of the cd rom devices (right click and choose disable) and try to go to my computer. You should then be able to see which device is causing the problem.

0
 
LVL 16

Expert Comment

by:warturtle
ID: 24122574
It could be a virus as well, best to scan with MalwareBytes Anti-Malware in normal mode and safe mode as well. It can be downloaded from:

www.malwarebytes.org

Make sure to check the box that says 'Launch MBAM' and 'Update MBAM'. After updating is done, then you should do the antivirus scan.

Let us know, what you get.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 24122908
Start>run>regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\
Whats listed?

This is the My Computer Namespace. If there is an unresolvebale item, it could cause this to hang.....
 


0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:adebold
ID: 24124971
To johnb6767

In the NameSpace folder, there is one entry "(Default) which is type "REG_SZ" and the Data column says "value not set".

Below here are 4 sub-folders:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{2E0A8592-E119-409E-B24E-A9FA0756156D}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{BDEADF00-C265-11D0-BCED-00A0C90AB50F}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\Controls

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\DelegateFolders
0
 

Author Comment

by:adebold
ID: 24125214
warturtle: I ran Malwarebytes and it found two entries which have now been removed but has made no difference to my issue, I'm afraid. Log file attached for info.
mbam-log-2009-04-12--12-21-54-.txt
0
 

Author Comment

by:adebold
ID: 24125223
lucidica: I have just one drive, functioning correctly (Optiarc DVD RW). I did disable it but no joy.
0
 
LVL 66

Accepted Solution

by:
johnb6767 earned 2000 total points
ID: 24127947
"2E0A8592-E119-409E-B24E-A9FA0756156D"

Is this Carbonite?

"BDEADF00-C265-11D0-BCED-00A0C90AB50F"

This should be Web Folders... Do you need this link to any Web Foldsers you have created? If not, make a backup of the NameSpace Key, and delete the "BDEADF00-C265-11D0-BCED-00A0C90AB50F" subkey. Even delete the Carbonite key if needed for testing, AS LONG AS YOU HAVE A BACKUP TO RESTORE THIS KEY IF IT DOESNT WORK!!!!!!
0
 

Author Closing Comment

by:adebold
ID: 31569561
I removed the reg key and was able to access "My Computer" twice. On the first occasion it hanged but I wondered if Carbonite was responsible so uninstalled.  Since then, I have been able to access "My Computer" (Windows Explorer) without further issues.

Thanks to all contributors.
0
 

Author Comment

by:adebold
ID: 24130830
Edit to last comment: Should have read "...On the third occasion..."
0

Featured Post

7 Extremely Useful Linux Commands for Beginners

Just getting started with Linux? Here's a quick start guide that has 7 commands that we believe will come in handy.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question