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Getting an error when I try to backup Peachtree Accounting Complete 2007 on Windows Vista.

Posted on 2009-04-11
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Last Modified: 2013-11-15
I have Peachtree Accounting Complete 2007 installed on Windows Vista.

I installed it on my new computer.

I did import in previous sales data (which was previously on Windows XP Pro).

I don't know what the problem is.  Everytime I try to back it up, it says "Peachtree Accounting for Windows has sopped working."

Then, I can only close it.

Help?
Gary
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Question by:njcuwebsupport
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10 Comments
 
LVL 28

Expert Comment

by:Bill Bach
ID: 24129637
Does PeachTree have a built-in backup function?  Please post more info on HOW you are backing it up.

As for a workaround, please note that PeachTree is using the Pervasive PSQL database engine.  When installed normally, if *no* users are in the system, then the database files should all be closed, and you can back up the files normally, with any file-copy application.  (If you are not sure where your files are located, start up the Pervasive Monitor tool and check Microkernel/Active Files while users are in PeachTree to see where they are hiding.)

Backing up with users actively using the system is possible, though not recommended.  You can use either the Pervasive Backup Agent (for PSQLv10 or higher) or you can manually put the database into continuous operations mode via special commands.  Get more information on this from here:
    http://www.goldstarsoftware.com/papers/We%20Want%20YOU%20to%20Have%20a%20Valid%20Backup.pdf
0
 

Author Comment

by:njcuwebsupport
ID: 24134392
BillBach,

There's a backup function in Peachtree Accounting Complete 2007.  You simple tell it to backup the database.  During this process it should just go though the steps fine.  But when I run it, it gets to about 99% or sometimes it says 100% but it fails and is forcing to close.    I don't want a work around.  :-))  I'm trying to find out what might cause the backup function to fail .. so I can get this to work properly.  I don't know why it is failing, but it is.

Previously I used it on a Windows XP machine without any trouble.  Now I bought a new computer and I'm using it on a Windows Vista Ultimate.  And now it's failing.  I ran the patches they have .. but it still fails.

What do you think I can do to fix it?

Gary
0
 
LVL 28

Expert Comment

by:Bill Bach
ID: 24139036
If PeachTree has built in the function to their own code, then I'm afraid that you'll need to contact them to obtain support on it.  They may already know of other users with similar problems, and perhaps they have a known fix already.

A few last remarks:
1) Where is it writing the backup to?  I know of many applications that build a ZIP file for their backups in a temporary directory, and then write the ZIP file to the target directory as the final step.  It is possible that PeachTree doesn't have access rights to the target directory that you are specifying.  Try specifying a different directory & see if that helps.  On Vista, the C:\ (root) path is NOT accessible to a "normal" application, so don't try to write your backups there.

2) Another possibility, again if it is a rights issue, is to run PeachTree as Administrator.  Right-click the PeachTree icon and select "Run As Administrator", then do your backups.  If THIS works, then it is definitely a rights issue.  Of course, this may be dangerous in its own right, so be careful with this option.

3) If you want to identify the root of the problem, you can run Process Monitor (www.sysinternals.com) and monitor the computer as the backup is running.  When it fails, stop the trace and look for any errors that are recorded.  

This last option may give you a hint as to the root cause, which could likely suggest some workarounds, but will not provide any solutions.  For that, you're going to need to talk to the developers.
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Author Comment

by:njcuwebsupport
ID: 24139319
BillBach,

1. I tried running it as Administrator, but I still got the error when trying to back up.

2. I went to www.sysinternals.com but was confused on how to use it.  Can you explain how I can use it to check out the problem?  Which tool should I use?  How to I run it?  Can you explain?

Thanks,
Gary

0
 
LVL 28

Expert Comment

by:Bill Bach
ID: 24139514
Again, the name opf the tool is Process Monitor.  You want to use this to monitor ALL aspects of the system, especially at the time when the backup is just about ready to finish.  (You can put it to sleep by pressing the magnifying glass button on the toolbar, and then wake it up immediately before the backup finishes -- this may give you a lot less data to wade through.)

When you get a good trace (i.e. of the system activity during the end of the backup), then you'll need to wade through the results looking for any errors.  Of course, some errors are expected and normal -- you'll have to ascertain which ones are important to the failure of the process.

ProcMon also offers some good filtering capabilities to make this a bit easier.  Click on the "coffee filter" icon to bring up this list.  The ideal filter to use is "PID Equals ###", where ### is the Process ID  of the PeachTree process that is running the backup.  To determine the process ID, you can bring up Task Manager, go to the Processes tab, and then find the PeachTree process.  If you don't see a PID column in the display, select View/Select Columns... and add a checkbox on the PID column.  Take that PID and put it into the ProcMon filter -- and you will see ONLY those items from this process.

0
 

Author Comment

by:njcuwebsupport
ID: 24139811
I am not going to keep asking you more questions because I still don't understand how to get ProcMon to come up and how to get it running.

Sorry, I must be missing something that should be very easy.  I just don't understand how to get the ProcMon to come up.

:(
Gary
0
 
LVL 28

Accepted Solution

by:
Bill Bach earned 2000 total points
ID: 24140184
ProcMon is a program.  Download it from the SysInternals site and run it:
    http://download.sysinternals.com/Files/ProcessMonitor.zip
Then, unzip it and run it -- double-click on the EXE.  

You may wish to have someone who is a bit more familiar with computers come over & help with this.  Troubleshooting at this low level is not for the average user.
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Author Closing Comment

by:njcuwebsupport
ID: 31569242
Thanks.  I'll continue to work with this.  I appreciated all of your input.  
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