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Netflix player crashes when trying to view movies instantly with IE 7.xxx and IE 8 after some hardwared changes.

Posted on 2009-04-11
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Last Modified: 2012-05-06
Netflix player isn't working after I changed out my power supply, motherboard, video card and RAM.
Had a computer issue that led me to first change out power supply, then my motherboard, while at it I upgraded my video card and added some more ram. Now when I go to Netflix site to watch movies instantly browser crashes. I upgraded to IE 8 hoping that perhaps that might solve it but no change.  I uninstalled viewer and reinstalled it to see if that takes care of issue but problem is still there. Everything working fine prior to all the Hardwared changes. Have not used other browsers to check.
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Question by:JeTopete
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by:Bill Bach
Bill Bach earned 100 total points
ID: 24129675
Could be just about anything.  Any video player like this is heavily dependent on the video card and the video card drivers, so I would start there.  Try upgrading to the latest vendor-supplied drivers for the video card as the easiest option.  Try reinstalling DirectX, just in case.  Then, run a memory checker on your system overnight, and verify that your newly installed memory is working correctly.  Could have received a bad module, or the memory speed could be off.  

If those suggestions don't help, then it's time to work backwards.  Try removing the extra RAM (i.e. go back to your original configuration) and see if that helps.  Perhaps there's a compatibility issue, or you may have two different speeds of RAM in the machine.  If that doesn't help, do the same with your video subsystem -- go back to your old vid-card and drivers.

Obviously, power supply shouldn't matter, and motherboard is too hard to swap out.  If the MoBo was considerably different, then you might even want to try a clean OS install on top of your existing one (back up all your applications and data, of course!) and see if the refreshed OS files work better.
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Author Comment

by:JeTopete
ID: 24272886
I keep getting reminders that I have open questions but I have not received one response to this one.
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Expert Comment

by:Bill Bach
ID: 24272971
Did you not receive my response indicated above?  Have you tried any of these suggestions?
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Author Comment

by:JeTopete
ID: 24273633
That's odd, I can't explain why my session didn't display that response earlier I wouldn't have not posted that I didn't recieve a response otherwise. I will look over the information carefully and get back to you.
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Author Comment

by:JeTopete
ID: 24273934
Yeah its seems pretty lame now, on my part your response was obviously there but I some how over looked it. Again I apologize. I'll get back after I've tried some of your suggestions.
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Author Comment

by:JeTopete
ID: 24320306
I checked out the items you suggested, luckily I still had the RAM and am still having this issue.

I don't really want to go back and install  the OS so I'll see what NETFLIX suggests. If they get back to me soon and with different solution I'll post it. If not and I'm faced with the last step of your solution as my only choice I'll attempt that solution and will award the points if it works.
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Accepted Solution

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JeTopete earned 0 total points
ID: 24320382
NETFLIX is suggesting that the issue is that I haven't installed Silverlight, as they say they have recently made some changes going from Windows Media based player. I will see if this fixes the issue, it's worth a try.
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Author Comment

by:JeTopete
ID: 24443355
The suggestion posted didn't work in this case so I decided to go directly to NETFlix to see if they have a solution on the matter. Working with them still trying to determine the problem.
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