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BSOD after attempting to install Dell auto update - Inspiron 6400

Posted on 2009-04-12
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399 Views
Last Modified: 2012-05-06
I started to download the update to my Dell auto updater - a POS, clearly - the update crashed and afterwards I got a BSOD with the following errors 0x00000024 (0x00190203, 0x89DF85D0, 0xC00000102, 0x00000000).

I have been unable to restart even using a legal windows XP installation disc.
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Question by:LadyGold
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16 Comments
 
LVL 8

Expert Comment

by:skywalker39
ID: 24126952
Hi LadyGold,

Try going into Safe Mode and uninstall the Dell auto update.
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LVL 92

Expert Comment

by:nobus
ID: 24128341
can you post the minidump ?   rename it to **.txt
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Author Comment

by:LadyGold
ID: 24129903
I was not able to get to any version of safe mode.  If I had been, I could have run chkdsk and fixed the problem.

Where do I find the mini dump?

~L
0
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LVL 92

Expert Comment

by:nobus
ID: 24130002
c:\windows\minidumps
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Author Comment

by:LadyGold
ID: 24131140
Since I can't get to Windoze seems unlikely I can get to that file.  I.d be happy if I could get to a DOS prompt to run chkdsk
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LVL 92

Expert Comment

by:nobus
ID: 24135349
>>  Since I can't get to Windoze seems unlikely I can get to that file   <<  why?  boot from your windows XP cd to recovery console, and you can access it, or run chkdsk...
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Author Comment

by:LadyGold
ID: 24137143
Nobus:  I said in my initial comment that I could not restart my computer with a Windows CD.  

The answer is that I found a copy of the Microsoft Diagnostic and Recovery Tools.   That allowed me to get to a DOS prompt and running chkdsk /f corrected the bad sector and the mis allocated free space.  Once the HD was fixed, I could boot Windows and uninstall the Dell POS.

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LVL 92

Expert Comment

by:nobus
ID: 24138598
if you can start from that ( a cd - right ?) then i do not understand why you can't boot from a XP cd...
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Author Comment

by:LadyGold
ID: 24144707
I don't know either, nobus.  But every time I tried to start up Windows, I'd get as far as trying to start Safemode and I'd get the BSOD; didn't matter what flavor - not even command prompt. I can only surmise that the Diagnostic CD wasn't affected by the issues with the HD.  When I did get to the DOS prompt and ran chkdsk there were errors that chkdsk corrected.  After that Window loaded and ran perfectly.

The CD I used is a MI$ product designed to fix problems...  and it did.

~L
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LVL 92

Expert Comment

by:nobus
ID: 24145211
strange- and the cd is working? ? you tested on another PC?
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Author Comment

by:LadyGold
ID: 24147626
No I haven't tested it on another PC.  It isn't that it didn't boot the laptop; it did.  But the setup procedure failed to complete.  It started normally, loaded drivers, etc.  But when it came time to start windows, I got the BSOD. Since chkdsk found two errors, I'm assuming that they were what kept the system from operating properly.

I didn't set chkdsk to log and, in fact - it's been so long since I worked with DOS on a regular basis (yes - I am that old) that I'm not even sure how to do that or if I can do that.  I remember it found one file error and one case of free space that was incorrectly marked as allocated; but beyond that I don't know.
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LVL 92

Expert Comment

by:nobus
ID: 24149153
tx for the feedback - and don't forget to close the question then, or do you want more help ?
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Author Comment

by:LadyGold
ID: 24180448
Thanks for all your helpful suggestions - I eventually solved my problem on  my own.
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LVL 92

Expert Comment

by:nobus
ID: 24182314
then what was the problem? or the solution ?
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Accepted Solution

by:
LadyGold earned 0 total points
ID: 24184630
The problem was that I could not boot into windows - even with a Windows setup disk.  The solution was to locate a copy of the Microsoft Diagnostics and Tools CD and use it to boot into DOS mode and  run chksdsk.  Once my HD had been repaired by chkdsk, I could boot into windows.  Your comments were interesting, nobus; but in the end I solved the problem on my own.  
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LVL 92

Expert Comment

by:nobus
ID: 24184878
ok- tx for the feedback
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