MS exchange information store service fails to start in a timely manner after windows updates

Posted on 2009-04-12
Medium Priority
Last Modified: 2012-05-06
We recently installed windows security updates on our windows 2003 servers in our domain.  Our AD domain consists of 1 Win 2003 Primary domain controller, one Exchange 2003 server and 1 windows 2003 print server.  All servers appeared to reboot fine after the updates except for the Exchange server.  We cannot start the Information store service now, it times out after attempting to start the service and says "MS exchange information store service fails to start in a timely manner "   We made sure the dependancy services are started, and even ran a KB hotfix from Microsoft.  When we tried to re-install exchange to repair exchange, we are getting errors referring to a possible issue between AD and DNS.  The exchange server and the PDC(DNS server) can ping each other by name, so it seems the DNS is working.  This Exchange server is internal and has no external DNS resolution.   Any advise would be greatly appreciated.
Question by:CandlewoodHanover
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 13

Expert Comment

ID: 24127217
So only the IS service does not start?
Do you have any AV's?
Disable all AV's and then try starting the IS service

Author Comment

ID: 24127482
We are using Symantec AV on our servers.  I tried to restart the IS service after disabling Symantec on the Exchange server, but still not able to start the Info store.  
At one point between reboots, we were unable to start the exchange system attendant for a while, it kept saying that it also failed to start in a  timely manner.  I believe it restarted though and we still could not start the IS.
Do you think DNS issues could cause the IS to stop starting?   Thank you for your reply.
LVL 13

Expert Comment

ID: 24128605
Check the app logs for events and post the errors that you see there.....
If SA is not starting run a setup /domainprep from the exchange cd
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.


Author Comment

ID: 24131801
We are trying to install a new exchange server to replace the old one using the same netbios name and ip.  We are running out of time to troubleshoot the issue and just nee to get outlook talking to exchange on the domain.  During the initail installation process, we are trying to run forestprep and it fails with the following error "extending the schema in the active directory failed. please consult the error log ldif.err in your temp directory."
We have added the future Exchange server to the domain as a regular server and not a domian controller.  
We have taken the original Exchange server offline.

Author Comment

ID: 24132332
Here is the error we get when trying to run forestprep on the server "Setup failed while installing sub-component Microsoft Exchnage Organizaton-Level Container Object with error code 0xC1037AE6"
LVL 13

Expert Comment

ID: 24135733
Have you checked this article?

Accepted Solution

CandlewoodHanover earned 0 total points
ID: 24209459
the problem was with group policy.  Something was changed by security software that didnt allow the exchange to talk to the AD.

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
New style of hardware planning for Microsoft Exchange server.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question