Acer Aspire 380 keeps freezing and rebooting
Posted on 2009-04-12
Well I'm at my wits end with this computer. I've tried everything and I do mean everything to try and get this to work. This is an Acer Aspire that an older gentleman brought in to me as it kept on freezing and blue screening. I thought it was bad ram at first as the beep code that came up was just that "BAD RAM" so I sold him some new ram and everything seemed fine.......well he called me not a half an hour after that and said it was doing the same thing.
He brought it back and I have done everything, if you can think of it I did it. I changed the PS, I changed the hard drive and tried to install a fresh new Vista home premium 32bit OS. Same thing...it wouldn't even let me finish the installation before it would restart. I changed the thermal compund, thinking it may be overheating. Every blue screen I get comes up with a different type of error. I changed BIOS settings. I even changed motherboards but I needed something off the hard drive so I reinstalled the old motherboard and disconnected all USB hubs and fans. Still did it not even 5 minutes in.
I know it's something with the BIOS as it does not restart/blue screen in safe mode. What should I be looking for in the BIOS to stop this from happening. The gentlman said it all started when he got a new stick of 2GB Kingston RAM, that now doesn't work and has to be brought back to Best Buy where he bought the memory.
It loads into windows fine but within 1 minute it freezes or restarts. Any help would be greatly appreciated. I've been working on this problem for 2 days now and I'm not charging him for all the time spent. I just want to fix it for him. He's already spent enough on this computer which was bought 2 years ago.
Any more information you may need from me let me know. Thank you