Solved

Shared Reply-to Address in Exchange 2003

Posted on 2009-04-13
6
299 Views
Last Modified: 2012-05-06
How does one setup a reply-to address that will be shared between several people?  I have been asked to change the reply-to addresses for an entire department so they all have the same reply-to address (the departmental email address) but still maintain individual mailboxes.

I've attempted to make changes to the primary addresses using ADUC, but because the desired address already exists in our domain, I get denied.  Is there any way around this?
0
Comment
Question by:mpathetiq
  • 3
  • 3
6 Comments
 
LVL 7

Expert Comment

by:Gladys Kerns
ID: 24129748
There are a few ways I can conceive that this might work.  The first one that comes to mind is this:

*  You could setup a mail-enabled public folder to receive mail at a general mailbox address.  Then based on the permissions you assign that folder could be accessible from whichever users or user groups you assign to it and set as a "favorite" so that users can easily check their own inbox and the shared inbox at the same time.

Instead of a public folder this could also be done with a "dummy" user account just by granting access to that user to whomever you wanted in the organization.


*  Then for sending mail - you would need to give users send-as permission - enable the "from" field on their Outlook configurations connected to Exchange - and then have them send mail from the general address whenever they want a reply to that address.... *or*  have them manually do the "send replies to..." option on any given message that needs to have that but that they would want to come from their individual address.

Make sense?
0
 

Accepted Solution

by:
mpathetiq earned 0 total points
ID: 24129810
otter77:

Definitely makes sense.  In fact it makes so much sense that we already have this set up using a dummy account, as you call it!  Unfortunately, the department head wants the process to be automatic and not dependent on his employees interaction at all.

I'm thinking of making the department dummy account the primary account in the employees' Outlook profiles with their individual mailboxes as a secondary account.  Then all email would appear to come from the department, but the employees could choose to change that to their individual reply-to addresses if need be.
0
 
LVL 7

Expert Comment

by:Gladys Kerns
ID: 24130110
I think you could probably do that... have more than one user accessing the same account with Outlook and Exchange setup.  My only concern then is that Exchange isn't really designed for a multitude of users to access the same mailbox at the same time all the time.  I know it physically allows this but I've never done it on a larger than 2 or 3 person scale - maybe someone else on EE has.  I would expect some peculiar behavior.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:mpathetiq
ID: 24130135
This department is only 5 people and they've been sharing the departmental mailbox since before I got here 4 years ago, so I don't think that would be an issue.
0
 
LVL 7

Expert Comment

by:Gladys Kerns
ID: 24130161
ah... right on.  I had an invalid impression from your message that you were possibly talking about at least 10's if not 100's or 1000's.

Good luck with unreasonable executives!  :)
0
 

Author Comment

by:mpathetiq
ID: 24130178
Unreasonable executives is EXACTLY correct.  Ahh well, job security.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question