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Straight quotes replaced with smart quotes automatically

Posted on 2009-04-13
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Last Modified: 2012-05-06
We are running Office 2007 on Windows XP Pro. There is one machine where the user prefers to use straight quotes instead of smart quotes. For no apparent reason, occasionally the machine defaults back to smart quotes instead of straight quotes. Sometimes it takes several days to switch from straight quotes to smart quotes, sometimes it takes several weeks. This only happens in Outlook, not Word. Has anyone seen this before?
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Question by:GSchaffer233
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Expert Comment

by:steveoskh
ID: 24309744
In the main Outlook window, on the Tools menu, click Options.
In the Options dialog box, click the Mail Format tab, and then click Editor Options.
In the Editor Options dialog box, click Proofing, and then click AutoCorrect Options.
In the AutoCorrect dialog box, do the following:
Click the AutoFormat As You Type tab, and under Replace as you type, select or clear the "Straight quotes" with smart quotes check box.
Click the AutoFormat
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Author Comment

by:GSchaffer233
ID: 24338234
Thanks for the try steveoskh, but the smart quotes are still coming back.
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Expert Comment

by:steveoskh
ID: 24354981
Are you using Group Policies?  Could there be a policy that is changing his settings?
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Author Comment

by:GSchaffer233
ID: 24359171
We are not using any group policy for Office - until you just reminded me. I just downloaded the Office 2007 group policy templates and will start testing in a couple of days.
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Expert Comment

by:steveoskh
ID: 24359215
If I understand correctly.  You change the setting in Outlook for straight quotes in as you type.  Then within a few days the setting is back on in "as you type"?
Or is it changing them even though the it is not set to do so in the "as you type" config?
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Author Comment

by:GSchaffer233
ID: 24364011
Here are the steps I perform on the machine (my machine is fine) regarding "straight quotes" in Outlook:

Click on:
1)      Tools
2)      Options
3)      Spelling
4)      Spelling & Auto Correct (this activates Proofing under Editor's options)
5)      Auto Correct Options
6)      Auto Format
7)      Under Replace As You Type:
     a.      Remove "x" from "straight quotes" with "smart quotes"
8)      AutoFormat As You Type
9)      Under Replace As You Type:
     a.      Remove "x" from "straight quotes" with "smart quotes"

I make these changes one day and the next morning when I come in (7) and (9) above have been changed with the "x" being inserted & hence reactivating the "smart quotes" a/k/a curlies.
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Expert Comment

by:steveoskh
ID: 24365463
This is going beyond my areas.  My focus would be to look at
- Group Policies that might be changing the settings.   Does the same thing happen to this user if they use a different PC?  Does it happen to another user using his PC?  Although no one else changes this setting, if they did, does it also change back.  In other words is it localized to this specific user or his specific hardware.
- Is the user a admin on that PC?  If this was the issue the settings would change back after a reboot.
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Author Comment

by:GSchaffer233
ID: 24477139
Yes, this user is a member of the administrators group on the PC. Could you please go into more detail as to why settings would change after a reboot?
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Accepted Solution

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steveoskh earned 500 total points
ID: 24483100
Does the PC shutdown normally without error, or do they eventually have to press the power button.  
After a fresh shutdown and startup, make the change in outlook, then shutdown the PC.
Is it still does not hold, is there anything showing up in the windows logs?

Long shots:  Make sure PC is patched and updated.  Update or reinstall the Outlook client.
Outside of the above, I don't know what else to try.
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