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Exchange 2007 Backup Fails on Backup Exec 11d

Posted on 2009-04-13
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Last Modified: 2013-12-04
I have an exchange 2007 server that has been backed up perfectly over the last 1.5 years with Backup Exec 11d. Everything is configured correctly as far as I can tell.

As of last week I am getting this error message whenever I run a job.

Completed status: Failed
Final error: 0xe000031b - Microsoft Exchange Server 2003 supports snapshot technology for entire storage groups only. Snapshots of individual
databases are not supported. Update the backup job and try again.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-795

I follow the instructions on the Symantec support site, they suggest turning off AOFO on my backup job. However I do not currently run AOFO on my backup jobs.

Any suggestions?

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Question by:GibbsSupport
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6 Comments
 
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Expert Comment

by:milikad
ID: 24130370
Hi,
Check the following list and check the state of Microsoft Exchange Writer, it should be "stable". If you find it stable then you need to talk with Symantec
Troubleshooting Exchange 2007 VSS Backups
http://msexchangeteam.com/archive/2008/08/25/449684.aspx  
Milikad
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LVL 3

Author Comment

by:GibbsSupport
ID: 24130379
yes, I've checked that and i see no issues in the logs and my vss writer is
Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {408752b4-d74a-47fc-9d0d-ea4b97e9c0c7}
   State: [1] Stable
   Last error: No error


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LVL 4

Expert Comment

by:milikad
ID: 24130416
Hi,
One more thing I hope that you don't have VSS tracing enabled as that can also cause the VSS backup to fail
Check the following links:
VSS-based backup operations may fail if VSS tracing is enabled on a Windows Server 2003-based computer that has hotfix 940349 applied
http://support.microsoft.com/kb/951568  
How to enable the Volume Shadow Copy service's debug tracing features in Microsoft Windows Server 2003
http://support.microsoft.com/kb/887013  
If you want these debug file to get analyzed you might need to get in touch with MS PSS or best involve your Symantec Vendor
Milikad
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LVL 3

Author Comment

by:GibbsSupport
ID: 24130475
Thank you!

Another interesting note

Nothing changed on the server to cause this to stop working.

NTBACKUP work perfectly fine.
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