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Backup Exec keeps taking tape backup drive offline.

Posted on 2009-04-13
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Last Modified: 2013-12-01
I have a Dell SC440 server running Windows SBS 2003 R2. Installed the tape backup from the old server which is Seagate/Quantum DAT drive connected to an Adaptec AHA2940 SCSI controller. I boot up the server and the system sees the devices and Backup Exec sees the devices and the drive is online. When I try to either run a backup or even an inventory of the drive it starts the job and crashes. Thats when the drive goes offline.
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Question by:TheComputerCore
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11 Comments
 
LVL 28

Expert Comment

by:honmapog
ID: 24131004
You probably have a hardware problem - any pins bent during the move? Did the terminator come loose? Is the card seated properly?

You'll probably see event 9, 11 or 15 from the driver of the SCSI card or tape drive in the system event log. That would be a confirmation of a hardware problem.
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Author Comment

by:TheComputerCore
ID: 24131090
These are the Event ID's I receive

Event Type:      Error
Event Source:      Backup Exec
Event Category:      Devices
Event ID:      33152
Date:            4/7/2009
Time:            3:54:42 PM
User:            N/A
Computer:      IECSRV1
Description:
Adamm Mover Error: Unload Status Failure!
Error = ERROR_IO_DEVICE
Drive = "SEAGATE 1"
    {D60D5F8E-BB14-42F6-ADF6-8E0CEC734455}
Media = ""
    {00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(0), ScsiPass(0)


Event Type:      Error
Event Source:      Backup Exec
Event Category:      None
Event ID:      58053
Date:            4/7/2009
Time:            3:54:42 PM
User:            N/A
Computer:      IECSRV1
Description:
Backup Exec Alert: Device Error
(Server: "IECSRV1") The drive hardware is offline.

Please confirm that the drive hardware is powered on and properly cabled.

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml


Event Type:      Error
Event Source:      Backup Exec
Event Category:      None
Event ID:      34114
Date:            4/7/2009
Time:            2:50:06 PM
User:            N/A
Computer:      IECSRV1
Description:
Backup Exec Alert: Job Cancellation
(Server: "IECSRV1") (Job: "IEC Full Backup") The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml


I have checked all of the cables and even replaced them. I have also replaced the Adaptec controller with an identicle replacement.
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LVL 28

Expert Comment

by:honmapog
ID: 24131113
This is from the Application event log though. Nothing in the System Event log at the same time?
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Author Comment

by:TheComputerCore
ID: 24131169
There are no events in the system event log in reards to this issue at all. The system sees the hardware and beleives that it is installed correctly. The device manager even sees the hardware and working properly after Backup Exec takes the drive offline.
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LVL 4

Expert Comment

by:Kelly_W
ID: 24131210
Hello,
This goes way back, but you might have to go into the SCSI options, after you reboot (do a Ctrl-A usually), select Configure Host
Select Additional Options
Select the SCSI Device
then On the SCSI Device configuration screen take the following:
1)  Initiate synch. negotiation = NO
2)  Maximum syn = 5.0
3)  Initiate wide negotiation = NO
Thanks,
Kelly W.
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Author Comment

by:TheComputerCore
ID: 24131654
Thanks Kelly,

I will try it.

Jack

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Author Comment

by:TheComputerCore
ID: 24169890
Well, I set it as you suggested Kelly and as soon as I started Backup Exec the drive is still offline. Any thoughts?
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Author Comment

by:TheComputerCore
ID: 24169909
Backup Exec gives me this error when I select the drive to be back online and run an Inventory. "The job failed with the following error: Physical Volume Library not found."
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LVL 28

Assisted Solution

by:honmapog
honmapog earned 1000 total points
ID: 24178605
I still think you may have a hardware problem somewhere along the SCSI chain.

* Install the latest device drivers. Download the latest device driver pack for your version of Backup Exec from the Symantec site.
* Reboot if required.
* In Backup Exec, right-click the tape drive and uncheck Enable. Right-click again and choose Delete.
* Close the GUI
* Stop Backup Exec services.
* Run program files\symantec\backup exec\tapeinst.exe. Choose to "Use Symantec tape drivers for all devices". Also make sure to check "Delete entries for tape devices that are not available". run through the wizard.
* Start the services
* Start the GUI - try again.

It looks like the SC400 has 2 32 bit PCI slots. Have you tried moving your card to the second slot?
Do you have another SCSI card than the AHA2940 - for example an Adaptec 39160 card you could try?
In the SCSISelect BIOS, have you tried bringing the speed down to the very lowest speed possible?

Have you checked that you stopped AND disabled the "Removable Storage" service in Windows?

If you stop all Backup Exec services, do you have any problems writing to the tape drive with a tool such as HPTapePerf: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=co-11011-1&jumpid=reg_R1002_USEN 
 
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Author Comment

by:TheComputerCore
ID: 24186178
I have ordered a new controller card. A different model Adaptec. I will also start over with the precedures that honmapoq has suggested.

Thx.

Jack
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Accepted Solution

by:
TheComputerCore earned 0 total points
ID: 24233010
I installed a different model Adaptec controller and followed the procedures that Honmapoq suggested and it is working finally.

Thank you,

Jack
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