XP Operating System - Blue Screen of Death - Bad Pool Caller
Posted on 2009-04-13
Customer System: Dell Inspiron Destop, 1 GB RAM, Seagate 250GB SATA hard drive, 3.2 GHZ processor, Windows XP Media Center. Initial call was for failure to boot due to damage hive file SYSTEM. Pulled drive and backed up data. Am able to read drive in normal way.
Issue: Attempting to repair the system using OS Disk from Dell. System boots from DVD and gets to the first screen where option to launch recover console or proceed to Windows installation options are pressented. Regardless of which choice is made (either Recovery Console or Proceed to Windows Install/Repair), we get to BSOD with error BAD_POOL_CALLER. Have tried multiple keyboards, mice, monitors, etc. Reseated memory and ran chkdisk on hard drive using another computer with hard drive mounted on USB. Created new copies of Dell XP Media Center Edition OS disk and tried with it, but get same error. Looking to see if anyone here has experienced this or knows what it is. While I can read the hard drive externally, it makes sense that it is potentially a hard drive related error because in both options, (R for recovery console, or proceed SETUP), the next step is to access the hard drive. Thanks in advance for any assistance that can be provided.