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Symantec Mail Security for Microsoft Exchange service stopped, email lost. Where is the email?

For some reason, on our exchange 2003 server, the Symantec Mail Security for Microsoft Exchange service stopped.  During that time, there were no incoming emails.  When we started it up, email started flowing, although whatever was incoming during that time did not come into anyone's inbox.

Where are those emails?  How can I retrieve them and send them to their respective inboxes?
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Shadow91
Asked:
Shadow91
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1 Solution
 
MesthaCommented:
If SMTP stopped completely, then the remote sites that tried to send email would try again on their retry window. Therefore the messages will come in eventually.
If SMTP was accessible then those messages could be lost.

Simon.
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Shadow91Author Commented:
Thank you, I was afraid that was the answer.  SMTP was accessible when the service went down.
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Shadow91Author Commented:
Out of curiosity, would you be able to explain Why the messages can get lost like this?  Thanks.
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MesthaCommented:
If the application wasn't working correctly, then it would attempt to scan and may well drop the message. I did say it was likely the messages have been dropped - the Symantec application may have put them somewhere.

Unfortunately I only do one thing with Symantec software - remove it - I find the servers work much better without it.

Simon.
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