Symantec Mail Security for Microsoft Exchange service stopped, email lost.  Where is the email?

Posted on 2009-04-13
Last Modified: 2012-05-06
For some reason, on our exchange 2003 server, the Symantec Mail Security for Microsoft Exchange service stopped.  During that time, there were no incoming emails.  When we started it up, email started flowing, although whatever was incoming during that time did not come into anyone's inbox.

Where are those emails?  How can I retrieve them and send them to their respective inboxes?
Question by:Shadow91
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LVL 65

Accepted Solution

Mestha earned 500 total points
ID: 24133944
If SMTP stopped completely, then the remote sites that tried to send email would try again on their retry window. Therefore the messages will come in eventually.
If SMTP was accessible then those messages could be lost.


Author Comment

ID: 24138231
Thank you, I was afraid that was the answer.  SMTP was accessible when the service went down.

Author Comment

ID: 24140542
Out of curiosity, would you be able to explain Why the messages can get lost like this?  Thanks.
LVL 65

Expert Comment

ID: 24142803
If the application wasn't working correctly, then it would attempt to scan and may well drop the message. I did say it was likely the messages have been dropped - the Symantec application may have put them somewhere.

Unfortunately I only do one thing with Symantec software - remove it - I find the servers work much better without it.


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