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Cannot login after installation Trendmicro Scanmail for Exchange

Posted on 2009-04-13
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Last Modified: 2013-11-22
Dear all

After installing Trendmicro Scanmail for Exchange I'm not able to login to the Admin console.
If I try to login as Domain Admin I'm getting always the message: "Incorrect user name or password. Please try again".

What I did already:
- Installing SMEX 8.0 on Win2K8 Server / Exchange Server 2007 SP1
- tryed with/without SMEX SP1
- selected group for granting access during SMEX setup: Domain Admins
- tryed using IIS or Apache
- install/uninstalling SMEX several times

What can I do?
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Question by:Nextira
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Accepted Solution

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Nextira earned 0 total points
ID: 24178288
The problem was the remote connection by RDP.
It seems that in this case the transmitting of characters for the password is not correct.
I'm able to login on physical server directly but not using RDP.
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