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Opening Attachments in outlook 2007 slow

Posted on 2009-04-13
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Last Modified: 2013-01-18
Hello,

I have a user that when they open up any attachment in outlook it MIGHT take 20-30 seconds, after they open it one time they can open up the next few attachments without any issue what so ever.  He is running XP, with Outlook 2007 SP1 in cached mode  I have tried disabling all the add-ons, clearing the cache. But to no avail. I am putting a 500 point value on this because he is going to be leaving the office after today.
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Question by:Kevingray
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10 Comments
 
LVL 18

Expert Comment

by:flyingsky
ID: 24131357
can you try Tools -> Trust Center -> Attachment Handling and turned off attachment preview.
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LVL 97

Expert Comment

by:war1
ID: 24131359
Hello Kevingray,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

Outlook Temp Cleaner to find and clean OLK folder
http://www.howto-outlook.com/products/outlooktempcleaner.htm
OR
Batch file to clean OLK folder
http://www.howto-outlook.com/products/outlooktempcleaner.htm


Hope this helps!
war1
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Author Comment

by:Kevingray
ID: 24131416
Flyingsky,
i have that tuned off

War1,
i cleared out that directory and still no luck
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flyingsky earned 500 total points
ID: 24131437
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LVL 97

Expert Comment

by:war1
ID: 24131501
Disable cache mode in Exchange. Cache mode does slow down processes.
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LVL 90

Expert Comment

by:John Hurst
ID: 24131527
What about this post in Experts Exchange:

http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Excel/Q_22563440.html

I found this post in a search and it was of some assistance. ... Thinkpads_User

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Author Comment

by:Kevingray
ID: 24131536
War1,
that is not an option, the user likes the ability to be able to work in email without having a connection.

Flyingsky,
i will give that a try and see what it does.
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Author Comment

by:Kevingray
ID: 24131652
Flyingsky
Looks like that worked so far,

Thanks for the help all
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Expert Comment

by:sethb88
ID: 24388707
I have cleared the temp folder using the tool mentioned and am using Vista, so I can't figure out how to access my DDE settings as mentioned in a blog post link.  I am still having issues with slow .DOC and .XLS attachments (Outlook 2007).  This started recently, and the only think I have installed that is still on my machine is Dell Video Chat.
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Expert Comment

by:jm930
ID: 24399951
I noticed this problem only after installing Office Service Pack 2, though I don't know if that is the cause or coincidence.
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