Computer Freezes when trying to connect via RDP

Posted on 2009-04-13
Last Modified: 2012-05-06
I have recently just set up a brand new computer. It has MS Windows XP and is connected to a domain with a Windows 2003 SBS server. The computer has just been set up and configured. When trying to connect remotely to the machine it locks up and freezes and the connection fails to establish. The computer is right out of the box and the only software products installed are; MS Office, Symantec Endpoint Protection V. 11, Simply accounting, and Adobe Acrobat.
Question by:debianit
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Expert Comment

ID: 24131439
can you disable the symantec product and try again?

Author Comment

ID: 24132016
We have completely disabled the symantec endpoint suite, and stopped all services from starting at boot.

Accepted Solution

debianit earned 0 total points
ID: 24132183
Found the Issue!

Its a bug with Microsoft Update KB 9588690 with Dell Precisions T3400

-Uninstalled the updated
-Installed the latest driver from 
-Redownloaded the update


Expert Comment

ID: 24135981
Cool, glad you found the answer! :)

Featured Post

Enroll in June's Course of the Month

June’s Course of the Month is now available! Experts Exchange’s Premium Members, Team Accounts, and Qualified Experts have access to a complimentary course each month as part of their membership—an extra way to sharpen your skills and increase training.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many companies are making the switch from Microsoft to Google Apps ( Use this article to learn more about what Google Apps has to offer and to help if you’re planning on migrating to Google Apps. It is …
Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question