Computer Freezes when trying to connect via RDP

Posted on 2009-04-13
Last Modified: 2012-05-06
I have recently just set up a brand new computer. It has MS Windows XP and is connected to a domain with a Windows 2003 SBS server. The computer has just been set up and configured. When trying to connect remotely to the machine it locks up and freezes and the connection fails to establish. The computer is right out of the box and the only software products installed are; MS Office, Symantec Endpoint Protection V. 11, Simply accounting, and Adobe Acrobat.
Question by:debianit
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Expert Comment

ID: 24131439
can you disable the symantec product and try again?

Author Comment

ID: 24132016
We have completely disabled the symantec endpoint suite, and stopped all services from starting at boot.

Accepted Solution

debianit earned 0 total points
ID: 24132183
Found the Issue!

Its a bug with Microsoft Update KB 9588690 with Dell Precisions T3400

-Uninstalled the updated
-Installed the latest driver from 
-Redownloaded the update


Expert Comment

ID: 24135981
Cool, glad you found the answer! :)

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