Solved

After Reboot NIC drivers lost

Posted on 2009-04-13
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Last Modified: 2012-05-06
Hi all,
I have a Gateway E-1500 with a fresh install of OS and new MB (MS-7173) with on board NIC (Realtek 8139).
It is running XP Pro 2.8GHz processor and 1GB RAM, Office Suite, and some proprietery apps.

The system started up, was able to connect to corporate net, when you reboot the system cannot reconnect to the network and in device manager the exclamation point is listed on the NIC and it states no drivers exist. If you uninstall the NIC reboot, it locates and reinstalls the NIC and finds the drivers. All drivers are up to date and all updates for programs and OS are complete.

I have ruled out Spyware, viruses and the like since this is a fresh install. XP firewall and Symantec firewalls are disabled as we use a HW firewall in the server room. secodary PCI NIC
seemed stable but boss wants to use onboard since it is a new board.

I have seen similar posts with only work arounds or replacing the NIC, this is not an option as we spent $ on the new mainboards.

Other E-1500's with the same configuration are fine.

Any ideas?
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Question by:klarson_ahi
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6 Comments
 
LVL 66

Expert Comment

by:johnb6767
ID: 24131545
Any chance something in startup removing the device?

Autoruns for Windows
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
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Expert Comment

by:souseran
ID: 24131713
Also, have you confirmed that the onboard NIC is in fact enabled in the BIOS?
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Author Comment

by:klarson_ahi
ID: 24131883
I know the NIC is enabled in BIOS.
Autoruns shows that autorun on the drivers for the NIC are enabled and nothing is shutting them down.

One thing I did notice the RTL8023xp is dated 3/9/2009
and RTL8139 is dated 8/3/2004.
I know I updated as seen with the 8023xp so I guess that these are the newest for both.
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LVL 26

Expert Comment

by:souseran
ID: 24132094
Did you use an image to provision the systems? Have you confirmed that the BIOS version is the same across systems and that all the same drivers have been installed? It may sound weird but with some motherboards, for the RealTek drivers to work, the Microsoft UA driver needs to be installed first. If the hardware is identical, doesn't make sense that you'd need to do this on only one system, but it could be worth a shot.

Microsoft* HDA Package

http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/11036/eng/kb888111.exe&agr=&ProductID=954&DwnldId=11036&strOSs=&OSFullName=&lang=eng
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LVL 22

Expert Comment

by:Adam Leinss
ID: 24132112
Make sure you do a system snapshot from System Restore before doing this.
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network and delete the Config value.
Reboot (might need 2 reboots).
This should rebuild the config information for the NIC.
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Accepted Solution

by:
klarson_ahi earned 0 total points
ID: 24132351
Well this system has actually beocme unstable. Now it will power on but will not POST.
There must be other underlying problems with it that did not show up on installation.
Imaging software was not used just XP and the manufacturer provided driver disk.
Time to shelf it until time frees up.
Thanks for the help though. I will close the thread.
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