Link to home
Start Free TrialLog in
Avatar of garyb2008
garyb2008

asked on

TAPI dialer Disconnect Unknown when a lot of people dialing

I created a TAPI client application which seemed to be working OK until the users increased from 28 to 35.

Occasionally when a call was placed the trace log output would state it was placed successfully but then it would disconnect within 100ms with a callstate of "disconnect unknown". Since the users have increased from 28 to 35 this happens a lot more.

(There are no messages in between these 2 specific to the placed call - sometimes an IDLE message comes through from the last call but not always.)

We have an Avaya IP 403 PBX.

Any ideas, your help would be really appreciated?
Avatar of mycroftx
mycroftx
Flag of United States of America image

THis s way out in left field, but have you checked that your 'SMall Community Networking' license is valid?  I may be wrong, but I think you have to either have and SCN License or at least one PMP license for TAPI to work.  I can't explain why it worked before, might be related to the fact that you have a 403.  If you wanna send me the app I can test it ona  406v2 and/or an IP500 in our lab.
ASKER CERTIFIED SOLUTION
Avatar of garyb2008
garyb2008

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial