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Cannot open emails from the results list of a search Outlook 2003 - Additional Mailbox

Posted on 2009-04-13
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Last Modified: 2012-05-06
The enviroment has Exchange 2007, the user has Outlook 2003. In her primary mailbox everything works fine. We can search, and open messages from the search results. We have added a 2nd mailbox to her setup, given her "Full" permissions. If we double click on any message in the "inbox", unfiltered, it will open.
If we do a search for a message and double click on it in the search results list it does not open.
Also after the search completes, the split screen that shows the message body dowes not show results.

Any thoughts?
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Question by:chris57ga
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apache09 earned 1000 total points
ID: 24144629
With Outlook open, and the additional mailbox expanded.
Go to Start>Settings>Control Panel>Indexing Options
and re-index

once re indexing is complete, try it again.
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Author Closing Comment

by:chris57ga
ID: 31569614
thanks
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