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need help restoring group policy that disabled my taskbar and systray from my domain controller

Posted on 2009-04-13
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Last Modified: 2013-11-25
Hi everyone,

I was playing around with group policy last night and now when I restarted my server.  all I get is the background image after I log in.  no taskbar, no start menu.  the only other thing I can think of that would have affected it is a program called "advanced system care" from IObit.  this program did a fine job at helping my workstations run smoothly but after running it on both my servers, i dont' have a task bar nor start menu anymore.

I have tried to restore system files using the original installation cd for server 2003 but doesn't help it at all.
please if anyone can help with any ideas or other suggestions, it's urgent.

thank you!
-luxse
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Question by:luxse
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7 Comments
 
LVL 8

Expert Comment

by:sjl1986
ID: 24131882
It sounds like explorer.exe is not started. Have you tried hitting CTRL+ALT+DEL and then going into the Task Manager? Then clicking File > New Task, and typing "explorer.exe"? Then watch in the Task Manager to see if Explorer.exe is listed in the processes tree.

Personally I'd give IObit a call and see what exactly that software does.
0
 

Author Comment

by:luxse
ID: 24132058
thanks so much for a prompt reply.  here is a screen shot of what happened after I did the cntrol-alt-del and explorer.exe trick.  I attached a screen shot for review.
screen-shot-of-ml570.jpg
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LVL 8

Expert Comment

by:sjl1986
ID: 24134836
If you do the same thing except this time running new task "msconfig", does the pop-up window System Configuration Utility come up? If so, you should be able to go to the 'startup' tab and possibly disable this Iobit program which is causing you trouble.

Alternatively try entering safe mode to see if you still experience the same problem.

To do this:
In the same utility, go to the 'boot.ini' tab and under 'boot options' click /SAFEBOOT. After this, reboot the computer by clicking "Shut Down" in the Task Manager window. The computer should reboot into safe mode. To turn this off and reboot normally repeat the steps and uncheck the box.

You could also press F8 during bootup to bring up a menu which should allow you to select safe mode.
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Author Comment

by:luxse
ID: 24135129
hello again sjl1986,

looks like you're the only one handling this case :-).  msconfig won't run either same response as explorer.  I tried to reboot a couple times so that I can boot into safe mode, and on the third time my raid 1+0 array got descrambled, now it looks like I must find a way to restore the raid array first before I can go into the original problem at hand.  I may need to just reinstall and set up a complete new server from scratch and try to recover the data with the newly built server now as the choice of least resistance.  what do you think?  is there still any hope in this endeavor?  it was a 6 disk array using compaqs smart array 5300 controller.  18gbx6 in a raid 1+0 configuration.  I must have unknowingly reboot the system while the battery for the write cache was low on the controller.

thank you,
-luxse
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Accepted Solution

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sjl1986 earned 500 total points
ID: 24137703
Hey luxse. Yeah, it looks like I am the only one. We were just troubleshooting some Windows problems, but now it looks like you've got a lot deeper problem. You're best bet for getting help with the RAID is probably going to be posting a new question specifically for that. You could link back to this question for reference. It depends on the server and what you've got stored on it, but if down time is not really an issue a simple rebuild may be easier. I'm not that familiar with RAID. I've never actually set one up myself, so I don't want to give you any wrong advice.

Assuming you are going to rebuild it might not be a bad time to step up the size of the drives and go ahead and build for the years to come if that's something you will need to do eventually anyway. Good luck with it and I hope someone can help you figure it out.

I still might give IObit a call too and see if their tech support knows about this. The fact that it's happened on two of your computers tells me they've probably heard of the problem before.
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Author Closing Comment

by:luxse
ID: 31569622
very professional and thorough response.  although I didn't get my situation resolved this time, I will definitely count on sjl1986's oppnion for next time!
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LVL 8

Expert Comment

by:sjl1986
ID: 24157140
Thank you. I appreciate your comment. I'm sorry we weren't able to get it resolved to your satisfaction. Good luck with the rebuild.
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