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michaelnatale2008

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CNAME redirects in our internal W2k3 domain

I've inherited this setup and am trying to redirect our internal helpdesk's URL.

Here's what we have:

-Two Win2k3 DNS servers
-one A record for 'ServerA' (the primary name of one physical server)
-one A record for 'ServerB' (the secondary name of the same physical server as ServerA)
-URL to helpdesk: http://ServerB/reallylong/something/foo/blablabla.asp

What I'd like to do is make it so users can type http://helpdesk and get to http://ServerB/reallylong/something/foo/blablabla.asp

I created a CNAME entry that says helpdesk = http://ServerB/reallylong/something/foo/blablabla.asp

This doesn't work - it gives me the generic fail error in IE "Internet Explorer cannot display the webpage".

When I type http://ServerB/reallylong/something/foo/blablabla.asp in the browser, it goes right to the Helpdesk Web GUI.
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jss1199

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Avatar of michaelnatale2008
michaelnatale2008

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@JSS1199

Thanks for the reply - I'll follow up with the helpdesk app vendor - they were the ones who directed me to the CNAME approach and told me *not* to muck with IIS.

You are probably right.  I'll circle back on this after I talk with them.
@JSS1199

Still waiting to hear back from my vendor.  I haven't abandoned this.

Thanks
still waiting....