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Microsoft Accounting 2007 + Credit Card Reader through Terminal Services

My company uses Microsoft Accounting Professional 2007. Our POS system has a Magtek USB credit card reader. We use the built in payment service to accept credit card payments. When accounting is run locally it works flawlessly.

We are opening a new store and would like to remote into the central server with terminal services to keep only one accounting database. This works perfectly except for the Magtek card reader.

From what I understand the card reader is a keyboard emulator. When I remote into our server, open notepad and swipe a card it works. But inside accounting when I receive a payment, click "Swipe" then swipe the card nothing happens.

Does anyone have any ideas?
Thanks!
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itsofmi
Asked:
itsofmi
1 Solution
 
Alex AppletonBusiness Technology AnalystCommented:
We have used card swipe readers in the past and I have ran into some issues where it works fine in Notepad but will not work in the intended program

Best troubleshooting technique is to swipe the card locally on the PC into notepad and compare the text with a swipe done through the TS session.  I have found cases where there are characters missing or even case sensitive characters are not as expected in the TS session.  Most of the time there is an issue with the local PC.  Some of the solutions that have worked for me were to update the chipset drivers on the local PC (not hte remote Terminal server) and even in one case I had to prevent and remove XP SP3 from installing.  

Aside from that, if all the characters match then there's prob a setting off in MS accounting.  Sorry, don't know the app well enough to troubleshoot.  

HTH
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itsofmiAuthor Commented:
I fixed this by changing "Apply Windows Key Combinations" under the Local Resources tab to "On the local computer"
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