CRM unable to access web address when Outlook starts

Posted on 2009-04-13
Medium Priority
Last Modified: 2012-05-06
We have a user that gets an error message every time they open outlook.  The error says

"Microsoft CRM was unable to add the Web Address of the Microsoft CRM server to Trusted Sites.  This may cause it not to function correctly.  To add the Web address of the Microsoft CRM server manually to the list of trusted sites, see the Internet Explorer Help for Trusted Site zones.  If you use CRM for Outlook with Offline Access, include the URL http://localhost as a trusted site."

CRM works fine after the error message.  The CRM site is added to trusted sites and it passes credentials automatically.  It has only happened to two computers and the first one I was able to fix by simply uninstalling and reinstalling CRM.  On this one that didnt fix it unfortunately.
I have also tried to change the security settings of the trusted sites and havent had any luck so far.

Any thoughts or suggestions would be greatly appreciated.

Question by:DCTIT
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Expert Comment

ID: 24134965

Author Comment

ID: 24138013
Yes I have an and I did try to adjust the security settings to no avail.

Expert Comment

ID: 24155360
If the server is local and not hosted then I would suggest adding the web URL to the INTRANET security zone in Internet Explorer instead of Trusted Sites.  Be sure to enter exactly as you did during the Outlook client set up.  (i.e. If you used the IP of the CRM server during setup, add the IP.  If you used the DNS name, add the DNS name).  You could just add both to be safe I guess.

Accepted Solution

DCTIT earned 0 total points
ID: 24162497
Tried entering it the exact same as we do during setup and it unfortunately still didn't work.  (Verified by checking the MSCRMClient key in the registry that it was the correct url).


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