Accessing AOL Mail inside WatchGuard Firewall

Posted on 2009-04-13
Medium Priority
Last Modified: 2013-11-16
I have a Watchguard Firewall with UTM, I have a user that needs to acces their aol web mail, but it is not allowing her to log in. It says the service is unavailable try later. It does work from home, but not in the office. I have opened it up to allow *.aol.com as well as aol.com and webmail.aol.com though. I have also watched the log and found an application/json that I allow.

What am I missing to allow this user to get her aol mail when in the office?
Question by:911bob
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Accepted Solution

ngailfus earned 2000 total points
ID: 24133036
You may have to also allow aolcdn.com.

Author Comment

ID: 24133386
I will try it tomorrow
LVL 32

Expert Comment

ID: 24140090
Which model of FB you have and what version of software are you running. Are you using HTTP proxy service for HTTP access; and are you using webblocker.

Please provide details.

Thank you.
Ransomware Attacks Keeping You Up at Night?

Will your organization be ransomware's next victim?  The good news is that these attacks are predicable and therefore preventable. Learn more about how you can  stop a ransomware attacks before encryption takes place with our Ransomware Prevention Kit!


Author Comment

ID: 24140652
Which model of FB you have X20e
version of software 10.2.7
Are you using HTTP proxy service for HTTP access; Yes
you using webblocker. Yes
LVL 32

Expert Comment

ID: 24144441
With HTTP proxy in place sometimes it would block ActiveX control, Java Applets and unknown contents, this can render a website not to open.

To overcome this problem we can not tweak HTTP proxy settings; only if the website is business critial we can create a HTTP service (non proxy) which would allow the traffic out. Configure as below:
In the configuration page of X20e go to Firewall->Outgoing; edit HTTP under Common Packet Filter Policies, select Apply for Filter, From Any; to public-ip-of-AOL(you get this IP by using nslookup, if there are multiple IP add all); click Submit.

Now you should be able to access AOL. Please implement and update.

Thank you.

Author Closing Comment

ID: 31569667
Thanks for the other suggestions, but this is the one that works..

Expert Comment

ID: 25117793
You can go into the proxy and add an HTTP exception or you can adjust the proxy in the content type/header type. Watch your firewall log as you attempt to connect and you will see what is being blocked.


Featured Post

Need protection from advanced malware attacks?

Look no further than WatchGuard's Total Security Suite, providing defense in depth against today's most headlining attacks like Petya 2.0 and WannaCry. Keep your organization out of the news with protection from known and unknown threats.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

To setup a SonicWALL for policy based routing to be used with the Websense Content Gateway there are several steps that need to be completed. Below is a rough guide for accomplishing this. One thing of note is this guide is intended to assist in the…
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
Suggested Courses
Course of the Month11 days, 21 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question