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Accessing AOL Mail inside WatchGuard Firewall

Posted on 2009-04-13
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Last Modified: 2013-11-16
I have a Watchguard Firewall with UTM, I have a user that needs to acces their aol web mail, but it is not allowing her to log in. It says the service is unavailable try later. It does work from home, but not in the office. I have opened it up to allow *.aol.com as well as aol.com and webmail.aol.com though. I have also watched the log and found an application/json that I allow.

What am I missing to allow this user to get her aol mail when in the office?
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Question by:911bob
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ngailfus earned 500 total points
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You may have to also allow aolcdn.com.
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by:911bob
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I will try it tomorrow
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by:dpk_wal
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Which model of FB you have and what version of software are you running. Are you using HTTP proxy service for HTTP access; and are you using webblocker.

Please provide details.

Thank you.
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by:911bob
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Which model of FB you have X20e
version of software 10.2.7
Are you using HTTP proxy service for HTTP access; Yes
you using webblocker. Yes
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by:dpk_wal
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With HTTP proxy in place sometimes it would block ActiveX control, Java Applets and unknown contents, this can render a website not to open.

To overcome this problem we can not tweak HTTP proxy settings; only if the website is business critial we can create a HTTP service (non proxy) which would allow the traffic out. Configure as below:
In the configuration page of X20e go to Firewall->Outgoing; edit HTTP under Common Packet Filter Policies, select Apply for Filter, From Any; to public-ip-of-AOL(you get this IP by using nslookup, if there are multiple IP add all); click Submit.

Now you should be able to access AOL. Please implement and update.

Thank you.
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by:911bob
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Thanks for the other suggestions, but this is the one that works..
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by:LBACIS
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You can go into the proxy and add an HTTP exception or you can adjust the proxy in the content type/header type. Watch your firewall log as you attempt to connect and you will see what is being blocked.

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