?
Solved

Sharepoint not providing Outlook validation

Posted on 2009-04-13
1
Medium Priority
?
623 Views
Last Modified: 2012-05-06
Hi, I have a user who is trying to add users to a sharepoint site that she is an administrator of. She clicks on Add Users, Address Book.  Outlook address book opens up, she adds the names, clicks OK , but the validation message that says 'Sharepoint needs to connect to Outlook for _ minutes' does not appear.  the hourglass continues to appear, but when we check Task Manager, the site is 'not responding'.  We are using Sharepoint 2 and Oultlook 2003.  I am on the same servers etc and don't have any issue with sites that I have rights to.  Not sure where to look.
0
Comment
Question by:Stonekeeper
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 28

Accepted Solution

by:
peakpeak earned 2000 total points
ID: 24140929

First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In case you ever have to remove a faulty web part from a page , add the following to the end of the page url ?contents=1
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question