Is it possible to move (separate) a DNS number that is grouped with other DNS numbers on a server in public company?

Posted on 2009-04-13
Medium Priority
Last Modified: 2013-11-19
The client wants to move their DNS but have been told it cannot be done because it is grouped with other DNS that they cannot have access to. Is there a way?
Question by:fandam7
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LVL 12

Expert Comment

ID: 24134880
Maybe I am missing the point, but if they are looking to change the DNS for a domain name that they own, they should be able to change it to any DNS server that they want by changing it at the registrar.

Author Comment

ID: 24136873
Sorry - it is a little confusing. The company that initially set up the Domain names for this company apparently put their new clients Domains with their own and now they say they cannot separate them.
LVL 12

Accepted Solution

ryan80 earned 2000 total points
ID: 24138102
That is not true.  they can seperate that domain. There are 2 ways to go about this:

1.  The client needs to ask for the company to change the credentials for the domain name, the whois information. They need to make your client the administrative contact.  Once this is done, your client can then request for a domain transfer at any Registrar.  An email will be sent to the administrative contact with an unlock code.  Give that unlock code to the new Registrar and in about a week it will be transferred.  
Now there are a few things to check.  You will have to make sure that the domain is unlocked.  You can do a whois on the domain at a networksolutions.com or network-tools.com to see who is the administrative contact and whether the domain is locked. If the domain is locked, the company that is controlling it now will have to ask their Registrar to unlock it.
This would be the best option to have the domain transferred into your clients name so they have control over it.  That this other company said that they could not change the DNS info for the domain or seperate it sounds a little fishy to me.

2. You can ahve this company change the DNS servers at the Registrar.  Every domain has 2 DNS servers that can always be changed.  You can have it pointed to whatever DNS servers you want to use.  This should be quick and only take about 24 hours.

However, whichever path you take first, make sure that you client is updated as the administrative contact and i think that you should just have the domain transferred to a Registrar where you controll the account.  This way your client will "own" the domain name and the company that they have can not bring down the site.  As it sounds now, the company controls the domain and could bring down the entire site.  It could take a long time to sort the whole thing out, the entire time the website being down.

Author Comment

ID: 24144092
Oh I am beginning to see. So - my client does not need to get a username and password (which is what their current provider was objecting to) but merely have them change the Administrative Contact information to my clients information, plus, have them unlock it. (I can see it is locked). Then my client will have the authority to request the new registrar to move the domains to them. Is that right?

Author Closing Comment

ID: 31569705
Thank you - yes this did solve my problem.

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