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Outlook Web Access - blank page - Exchange 2007

Posted on 2009-04-13
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Last Modified: 2012-05-06
I installed Client Access and Hub Transport role on 2 servers: Mail5 and Mail6.  I don't know if OWA has ever worked (it's been installed for a couple of months).  

When I go to https://mail5/owa or https://mail6/owa I get a blank page and then get this in the URL:

https://mail6/owa/auth/logon.aspx?url=https://mail6/owa/&reason=0

I did a lot of google searches and most people had an issue with Rollup Update 4.  However, I have Rollup Update 5 and 6 installed.  

I installed all the pre-requisites as per Microsoft Article http://technet.microsoft.com/en-us/library/bb691354.aspx

However, I've found something strange.  When I go to Admin Tools, there's no IIS Manager.  The only thing I see is "Internet Information Services IIS 6.0 Manager".  I go in there but there's nothing there.  I tried to connect to localhost but it won't let me, I get an error message.  I checked the roles installed and Web Server IIS is one of the installed roles.  I don't even see IIS under the Services.

I found an article that said the way they fixed it is by uninstalling IIS and CAS, then reinstalling it.
http://social.technet.microsoft.com/forums/en-US/exchangesvrclients/thread/4655b89e-9897-4205-a23a-45cbccde616f/

http://support.microsoft.com/default.aspx?kbid=320202

Before I go through that whole process, is there something else I can check?

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Question by:Florescu
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by:dud386
ID: 24134158
Go back under services and make sure the World Wide Web Publishing Service is running. If it is try going to Start > Run > type: iisreset /noforce > test the page again. Rollup 6 also had some OWA issues, but they were not as bad.
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Author Comment

by:Florescu
ID: 24135137
Ok, I tried that.  It didn't work.  

On a side note, how are you supposed to manage the Outlook web access web site if there's no management console to get to it?
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by:Raghuv
ID: 24135289
Hi, Blank page is a common issue when you install a Roll up. Try the below

1) Uninstall Roll up 5 & 6 from Mail6 and then install Roll up 7 (http://www.microsoft.com/downloads/details.aspx?FamilyID=2074fefd-fa1a-4c3e-bf72-94585e454150&displaylang=en)

2) Once Roll up 7 has been installed, recreate the OWA virtal directory by running the below two commands,

-> Remove-OwaVirtualDirectory "owa (default web site)"
-> New-OwaVirtualDirectory -name "owa" -OwaVersion Exchange2007 -WebSiteName "Default Web Site"

Also can you confirm on which server or you not able to see the IIS manager ???
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by:LeeDerbyshire
ID: 24138092
Can you find the IIS log file on the server?  If you open it in Notepad, is there anything in there?  The log files are usually in C:\Windows\System32\LogFiles\W3SVC1
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Author Comment

by:Florescu
ID: 24138534
I'm running Windows Server 2008 x64 so there's no IIS log files in that location.  

I'm assuming to run those commands from the Exchange Management Shell, right?
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by:LeeDerbyshire
ID: 24138575
On server 2008, the log files an in a subfolder of C:\inetpub .  Yes, the commands suggsted by raghuv are typed into the powershell.
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Author Comment

by:Florescu
ID: 24142469
Nothing in the logs.  I installed Rollup 7 but  it still doesn't work.  (even after recreating the virtual directory).
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by:Raghuv
ID: 24145576
Florescu:Did you uninstall all the old roll up's before installing Roll up 7 ? Also I hope you have manually downloaded the Roll up 7 and installed it using an Exchange admin account....

If not, then you will have re-do it. i.e uinstall all the Roll up's, Install Roll up 7 and then recreate the OWA virtual directory..
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by:LeeDerbyshire
ID: 24146424
Can you see the server's Default Web Site, by sitting at the server console, and going to http://localhost?  You should see a kind of 'welcome to iis7' page.
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Author Comment

by:Florescu
ID: 24151085
I get a HTTP 403 Forbidden: the website declined to show this webpage.  If I go to https://localhost, it shows me a blank page.  

yes, I uninstalled the other rollups before installing Rollup 7.  I recreated the virtual directory after that but it still doesn't work.
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by:LeeDerbyshire
ID: 24151656
Can you see your requests for the Default Web Site in the IIS log file?  If not, make sure that logging is enabled for it.
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Author Comment

by:Florescu
ID: 24151739
No, there's no log file.  How do I enable it?
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by:LeeDerbyshire
ID: 24152044
Look at the properties of the Default Web Site in IIS Manager, and make sure that logging is enabled.  Also, check the logging location, to make sure that you know where to look for the files.  Then look at the properties of the owa VDir, and make sure that Log Visits is checked.
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Author Comment

by:Florescu
ID: 24153037
That's the problem, I can't go to the properties of the default web site in IIS, I don't even see a Default web site.  There's no options when I go to IIS.
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by:LeeDerbyshire
ID: 24153182
I think you already checked that the WWW service is running.  Also make sure that the IIS Admin service and HTTP SSL service are running.
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Author Comment

by:Florescu
ID: 24153296
IIS Admin service is running.  I don't see a HTTP SSL servie
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by:LeeDerbyshire
ID: 24153340
Hm.  Maybe it's no longer there in IIS7.  I think you'll need to get to the bottom of the error message that is displayed when you try to connect to it in IIS Manager.  I would avoid the IIS 6 Manager (I can't get any joy out of that, either), and make sure that the normal IIS 7 Manager is installed.  If you go into Server manager, and expand Roles/Web Server (IIS), can you see IIS Manager there?
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Accepted Solution

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Florescu earned 0 total points
ID: 24161347
I ended up uninstalling IIS, reinstalling IIS then uninstall/reinstall Exchange Client Access role.  

That fixed it.for both servers.  I must have missed a step when installing IIS the 1st time.  I can now go to IIS and I'm not getting a blank page any more.  
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