Solved

What is the difference between Refurb, Open Box, and Used?

Posted on 2009-04-13
2
378 Views
Last Modified: 2012-05-06
What is the difference between Refurb, Open Box, and Used?
0
Comment
Question by:RalphS007
2 Comments
 
LVL 95

Accepted Solution

by:
Lee W, MVP earned 125 total points
ID: 24134177
Refurb - It was sent back to the manufacturer because their was a suspected or confirmed problem.  The manufacturer has made any necessary repairs and it should be "good as new" - but I don't trust them.

Open Box - may be just fine - somebody purchased it and then returned it after opening.  Maybe they bought a printer, opened the box, unpacked it, then realized it didn't have a parallel connection that they needed.  Or perhaps the monitor they just bought just doesn't fit where the original buyer wanted it.  Whatever the case, it was returned with no indication that there was anything wrong with it.

Used - used.  Someone bought it, used it, then sold it.  A la a used car.
0
 
LVL 32

Expert Comment

by:aleghart
ID: 24134254
I've bought a fair amount of "refurb" equipment, including servers, desktops, scanners, printers, even an Apple Powerbook.  My refurb Powerbook was in better shape than my co-worker's "new" model, which ended up with 2 dying and 1 dead pixels in the first month.  Not replaceable by Apple's warranty because it wasn't defective until it meets the defective pixel placement parameters. (Same with most manufacturers.)

In my mind, refurbs are safer than "open box".  I've found that open box returns are by inexperienced consumers that broke the merchandise (or think they did) and are returning it to the store with a lie...."Nothing's wrong."  They just want to get money back, or trade it in without having to pay for what they broke.  I got an inkjet that worked fine for 2 pages until I had to retrieve a little girl's bracelet from the inner workings.  Worked fine after that...but obviously the consumer lied when they returned the goods.

With open box goods, make sure there is at least a 7-day return policy to account for the liars who return broken merchandise.  Also, there should be a minimum 10% discount for a 100% new product (i.e. box opened by sales/support staff to get a manual).

Display merchandise should not be (but often are) sold as open box.  The stuff has been flipped over, poked, prodded, and possible running for months on end.  Demand at least 25% discount if it has been powered on.  If it was non-running display, then 10-15% is normal if all the materials are still there.  Even BestBuy has a return policy for the display/close-out merchandise.

Used...caveat emptor.  I've had good luck with battery backups.  Not so good luck with car audio that was previously self-installed.  Another one of those "nothing wrong..." explanations.  Unless you know the seller personally _AND_ have recourse for DOA goods, you may be better off buying new.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
checking a remote port is open on a workstation 11 70
compact flash card Type II 2 83
security id structure is invalid 2 83
Cannot install SkypeSetup.exe 4 36
Employees depend heavily on their PCs, and new threats like ransomware make it even more critical to protect their important data.
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question