Solved

What is the difference between Refurb, Open Box, and Used?

Posted on 2009-04-13
2
375 Views
Last Modified: 2012-05-06
What is the difference between Refurb, Open Box, and Used?
0
Comment
Question by:RalphS007
2 Comments
 
LVL 95

Accepted Solution

by:
Lee W, MVP earned 125 total points
ID: 24134177
Refurb - It was sent back to the manufacturer because their was a suspected or confirmed problem.  The manufacturer has made any necessary repairs and it should be "good as new" - but I don't trust them.

Open Box - may be just fine - somebody purchased it and then returned it after opening.  Maybe they bought a printer, opened the box, unpacked it, then realized it didn't have a parallel connection that they needed.  Or perhaps the monitor they just bought just doesn't fit where the original buyer wanted it.  Whatever the case, it was returned with no indication that there was anything wrong with it.

Used - used.  Someone bought it, used it, then sold it.  A la a used car.
0
 
LVL 32

Expert Comment

by:aleghart
ID: 24134254
I've bought a fair amount of "refurb" equipment, including servers, desktops, scanners, printers, even an Apple Powerbook.  My refurb Powerbook was in better shape than my co-worker's "new" model, which ended up with 2 dying and 1 dead pixels in the first month.  Not replaceable by Apple's warranty because it wasn't defective until it meets the defective pixel placement parameters. (Same with most manufacturers.)

In my mind, refurbs are safer than "open box".  I've found that open box returns are by inexperienced consumers that broke the merchandise (or think they did) and are returning it to the store with a lie...."Nothing's wrong."  They just want to get money back, or trade it in without having to pay for what they broke.  I got an inkjet that worked fine for 2 pages until I had to retrieve a little girl's bracelet from the inner workings.  Worked fine after that...but obviously the consumer lied when they returned the goods.

With open box goods, make sure there is at least a 7-day return policy to account for the liars who return broken merchandise.  Also, there should be a minimum 10% discount for a 100% new product (i.e. box opened by sales/support staff to get a manual).

Display merchandise should not be (but often are) sold as open box.  The stuff has been flipped over, poked, prodded, and possible running for months on end.  Demand at least 25% discount if it has been powered on.  If it was non-running display, then 10-15% is normal if all the materials are still there.  Even BestBuy has a return policy for the display/close-out merchandise.

Used...caveat emptor.  I've had good luck with battery backups.  Not so good luck with car audio that was previously self-installed.  Another one of those "nothing wrong..." explanations.  Unless you know the seller personally _AND_ have recourse for DOA goods, you may be better off buying new.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How can this article save you time AND money?  In just a few minutes you may discover something you didn't know existed that is easy enough for you to fix yourself!
Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now