Quark 8.xx

I'm trying to upgrade Quark on my windows pc.  The problem i'm having is that the current version, 7.0, fails to load the colormanager.qrc file.  If I upgrade to 8.02 it fails with the same error.  I've tried removing it from the machine completely and reinstalling it.  It still fails with the same error.  I've installed it on a seperate machine and it runs correctly.  I also tried installing version 7.0 on a computer, then installing 8.0 over that, it runs fine.  Quark tech support is telling me that the error should be fixed by reinstalling it but obviously that isn't working.  Anyone have any ideas?
Lindenwood_AKAsked:
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Lindenwood_AKConnect With a Mentor Author Commented:
Nothing that I can find, i'm using the same user, same OS, same keyboard.  The only thing I could think of was that maybe there was some type of software that was causing a conflict with Quark.  I asked Quark tech support if there were any known issues their software had with other software but they don't know.  My next step will probably be creating a new image, and redoing all the pc's that have this problem on campus.  I was hoping to avoid that.
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aleghartCommented:
After un-installing, re-boot.
Delete all of the Quark folders in c:\Program Files.
Delete all Quark preferences you can find.
There may be some hidden in c:\Documents and Settings\_USERNAME_\Application Data
Re-boot again.
Log in as administrator user.
Install.
Re-boot.
Launch Quark.
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Lindenwood_AKAuthor Commented:
I've done all of the above.  I even went into the registry and deleted the keys associated with Quark.  It continues to fail to load the Color Manager.qrc file.
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aleghartCommented:
Just to verify:  you've changed folder setting to view all of the hidden/system files?

There are many hidden files used by Quark, Adobe, and others that are hidden in the user's folder.
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mguentherCommented:
Do you have PhaseOne profiles installed? E.g as you use CaptureOne?
If yes, remove the profiles and try again.

Matthias
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Lindenwood_AKAuthor Commented:
Aleqhart, yes, I set the system to view all hidden files and folders.
Mquenther, I'm not sure if any PhaseOne profiles are installed.  How do I go about checking whether or not they are?  Does that show up as a regular profile does or is it something different?
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mguentherCommented:
Just remove all profiles from your system folder and see whether that solves it.
Under Windows XP/Vista they should be under \Windows\system32\spool\drivers\color

Also, have you deleted the preferences in the user folder?
C:\Users\<your name>\AppData\Local\Quark\QuarkXPress 8\

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Lindenwood_AKAuthor Commented:
I removed those profiles, and deleted the Quark preferences folders.  I then re-installed the program.  When I started it up it failed again with the same error.  It says "Initialization Error"  "One or more software components needed by QuarkXPress are missing or damaged.  Press "More Info..." to get detailed information and suggestions for correcting the problem.  When I press more info I can see several .qrc files.  The one giving me the trouble is Color Manager.qrc  Under current version it says -  Under status it says load error.
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mguentherCommented:
Have you checked permissions? Does the app have write rights to the user folder where the prefs are stored?

What kind of a Windows OS is it? Is it installed on C:?
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Lindenwood_AKAuthor Commented:
I installed the software on my own pc and it worked.  So then I uninstalled Quark, deleted all Quark files left over after uninstalling then logged in with my username and installed it.  It failed to load that Color Manager file again.  The OS is XP and it is installed on the C: drive.  I put it in the default folder.
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mguentherCommented:
Called free tech support from Quark?
http://support.quark.com/
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Lindenwood_AKAuthor Commented:
yes, Quark tech support is worthless in my opinion, they have no idea what is going on.  It's kind of frustrating when it's their own program and they are clueless as to what the issue might be.
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mguentherCommented:
So what's different on the machine where it works and where it not works?
OS language? Installed services? Keyboard? Naming of user name? Admin/non-Admin user?
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aleghartCommented:
Is this working on personal computer (not domain-connected)?  But not working on desktops that belong to the domain?

Perhaps you are running into some controls/problems with AD.
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Lindenwood_AKAuthor Commented:
It works on computers on the domain.  This installation of Quark uses a license server so it connects to a server on the domain to authenticate.
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