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Phantom entry in email

Posted on 2009-04-13
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Last Modified: 2012-05-06
I have outlook xp and when I try to make an entry in an email that I am forwarding it enters my name before what ever I am typing. How do I fix this?
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Question by:jimmylew52
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war1 earned 2000 total points
ID: 24134721
Hello jimmylew52,

Where are you typing when your address appears?

If in To field, your address may be part of autocomplete entry.

If in the body of email,
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

7. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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Author Comment

by:jimmylew52
ID: 24134925
This is for my mother and I will try it as soon as I get the chance. Thank you for your assistance.
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Author Closing Comment

by:jimmylew52
ID: 31569749
Worked, Thanks
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LVL 97

Expert Comment

by:war1
ID: 24196372
jimmy, glad the problem is fixed.  Which step fixed it?
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Author Comment

by:jimmylew52
ID: 24198201
Step 2 fixed it
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