Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1129
  • Last Modified:

Windows cannot connect to the printer.

I'm trying to add network printers to an XP Pro laptop that is not in the domain (and never will be).  I've had no issues adding printers from this domain to other computers that are not in the domain.  With this machine, however, I'm getting the following error:

Connect to Printer
---------------------------
Windows cannot connect to the printer. Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server. For more information, click Help.
---------------------------
0
jdana
Asked:
jdana
2 Solutions
 
houssam_balloutCommented:
is the printer shared on another computer?
or its a networked printer?
0
 
Nocturnal25Commented:
ping the ip of the printer see if you get a response.
0
 
jdanaAuthor Commented:
I'll provide more detail:

It's a network printer.
When I specify the network server, \\PrintServer, the full list of networked printers autofills.  So the laptop can see network and the network printer.  (I can try a ping next time I'm in the office, but I'm reasonably confident I'll get an echo.)
When I specify the IP of the networked server, \\10.20.2.3, the full list of networked printers autofills as well.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
houssam_balloutCommented:
if its a network printer
then go to control panel>printers & faxes
and click add a new printer > Next>Local Printer (Don't check  Automatically detect plug & Play ...)
then click Next
Select: Create a New Port> And select Standard TCP/IP Port >NExt >NExt
Enter the IP Of the printer>Next>NExt
It may prompt you to enter the location of the driver
do it
Good Luck
0
 
jdanaAuthor Commented:
houssam_ball,

Unfortunately, I aldready tried it.  It produced the exact same error message:

Connect to Printer
---------------------------
Windows cannot connect to the printer. Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server. For more information, click Help.
---------------------------
0
 
houssam_balloutCommented:
Are you able to ping the print server
0
 
jdanaAuthor Commented:
Yes.
0
 
houssam_balloutCommented:
Is it working from another computer?
0
 
xtreminatorCommented:
Check for data transmission mode of NIC

select half fuplex configuration in ur laptop NIC.

LAN card properties > click on configure button > advanced tab > line speed to TX half duplex

some time ur laptop can recognise line speed to network device.
0
 
jdanaAuthor Commented:
houssam_ball,

Thanks for not giving up on this thread.  Additional info:

I've have no trouble mapping printers on other office computers.  I use a KixTart script to map the other machines with each logon.  The script has never given me problems.  

The machine I'm having trouble with is not in the domain, and for reasons I won't go into, it can't be in the domain.  (It's running XP Pro.)  There are other computers, however, (notably mine) that aren't in the domain with which I've had no trouble mapping printers.

xtreminator,

I'll give the NIC configuration as you suggested.

Additionally, I found the following link.  I'll give this a shot as well:

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Q_23075899.html

11. You experience problems using the Add Printer Wizard.
When you add a printer using the Add Printer Wizard, the wizard reports the following message in a dialog box:
Windows cannot connect to the printer. Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server. For more information, click Help.
Reproducing environment1. Install WEPOS with all components installed.
2. Click Start, and then click Printers and Faxes.
3. Under Printer Tasks, click Add a printer.
4. In the Add Printer Wizard, click Next. Click A network printer, or a printer attached to another computer, and then click Next.
5. Click Connect to a printer on the Internet or on a home or office network, type the shared printer name, and then click Next.
Actual result
The aforementioned dialog box appears.

Workaround
Required registry keys are missing. Add the following registry keys to the registry:
[HKEY_CLASSES_ROOT\CLSID\{77597368-7b15-11d0-a0c2-080036af3f03}] @="Web Printer Shell Extension"
[HKEY_CLASSES_ROOT\CLSID\{77597368-7b15-11d0-a0c2-080036af3f03}\InProcServer32] @="printui.dll" "ThreadingModel"="Apartment
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now