Solved

remote assistance

Posted on 2009-04-14
4
342 Views
Last Modified: 2013-11-30
Any one know a cheap service/software to provide  remotely assistance to my customers. Preference with spent time with assistance.
0
Comment
Question by:rflorencio
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 8

Expert Comment

by:halejr1
ID: 24136824
www.logmein.com

you can use if free -- download www.logmein.com free
0
 
LVL 8

Assisted Solution

by:halejr1
halejr1 earned 125 total points
ID: 24136848
I setup an email address on my domain --

logmein@mydomain.com -- I use this to add all my clients with a generic password
I use this account to login and I see all my client machines that I can reach remotely

For clients with a large user base--
I setup a separate email address for that client:
clientname@mydomain.com

so if I want to only see that client I can login as that user on logmein.com and all I see is clients from that account.

It's pretty easy... best bet is to try it on one of your local machines first.... many features in the free software, and just like PC anywhere where the desktop is interactive.  I believe the free version has a 100 user limit on each email account you create.

Good luck!
0
 
LVL 5

Accepted Solution

by:
shirkan earned 250 total points
ID: 24137305
Teamviewer - all the client needs is to download the software, start it (works without installing it) you do the same on your machiene and u basically exchange the ID and Keys provided by the software and volia you have a remote desktop. For non-commerce its free, but if you make money with your support you are urged to purchase the license for it
0
 
LVL 65

Assisted Solution

by:Mestha
Mestha earned 125 total points
ID: 24137659
Log Me In free is fine for doing support when users are not there, many support companies use that. However I find it is impractical for workstation support, as clients will often want to use their own thing.

Therefore for ad-hoc support I use logmein Rescue, which I find pays for itself very quickly. If you ask Log Me In you can pay for the annual license monthly, which is the cheapest way of getting it.

Simon.
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've written this article to illustrate how we can implement a Dynamic Multipoint VPN (DMVPN) with both hub and spokes having a dynamically assigned non-broadcast multiple-access (NBMA) network IP (public IP). Here is the basic setup of DMVPN Pha…
In this article, I'll explain how to setup a Plex Media Server (https://plex.tv/) on a Redhat (Centos) 7 based NAS with screenshots to help those looking for assistance.  What is Plex? If you aren't familiar with Plex, it’s a DLNA media serv…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question